Zepto

Q: What is Zepto?

A: Zepto is a grocery delivery app that offers over 7,000 products across more than 20 categories, including fruits, vegetables, electronics, beauty products, and more. It aims to deliver your groceries to your doorstep in just 10 minutes, ensuring a quick and efficient shopping experience.

Q: How does the 10-minute delivery service work?

A: When you place an order on Zepto, our delivery wizards get to work immediately. Our pickers and packers at the dark store are notified and quickly gather your items. A delivery partner is assigned to your order, who drives at an average speed of 20 km/hr to deliver your groceries promptly, all within a remarkable 10-minute window.

Q: What is the Zepto Refer and Earn program?

A: The Zepto Refer and Earn program allows users to earn rewards by referring friends to use the Zepto app. When your referred friend places their first order, both you and your friend receive benefits, making it a win-win situation.

Q: How does the Zepto Refer and Earn program work?

A: To participate, share your unique referral link with friends. When your friend makes their first order using this link, you will receive 25% off (up to ₹200) on your next order. Additionally, if you successfully refer 10 friends, you can earn up to ₹2000.

Q: What is the referral code for Zepto?

A: Zepto referral code is VYRKOT.

Q: Where can I find the Zepto Refer and Earn section?

A: The Zepto Refer and Earn program is accessible through the Zepto website. You will not find this feature in the mobile app, so you will need to log in via the website to manage your referrals.

Q: How do I refer someone to Zepto?

A: To refer someone to Zepto, follow these steps:

1. Visit the Zepto website and log into your account.

2. Navigate to your profile.

3. Find the "Manage Referrals" section, where you can access your unique referral link to share with friends.

Q: How can I find my Zepto referral code?

A: Your Zepto referral code is attached to your referral link. When you share your link with friends via platforms like WhatsApp, they can see your referral code included in the invitation.

Q: What happens after my friend places their first order?

A: Once your friend successfully places their first order using your referral link, you will receive a discount of 25% (up to ₹200) on your next order. This discount will automatically apply to your account.

Q: Is there a limit to how many friends I can refer?

A: While there is no specific limit on how many friends you can refer, you can earn up to ₹2000 after completing 10 successful referrals. This means that referring more friends can lead to additional earnings and rewards.

Q: How do I track my referrals and earnings?

A: You can track your referrals and earnings by logging into your account on the Zepto website. In the "Manage Referrals" section, you will see a list of your referred friends, their order status, and your total earnings.

Q: Can I refer friends through social media?

A: Yes, you can share your referral link through various social media platforms, including WhatsApp, Facebook, and Instagram. Just copy your referral link from the "Manage Referrals" section and paste it into your preferred social media channel.

Q: What if my friend does not complete their first order?

A: If your friend does not complete their first order, you will not receive the 25% discount on your next order. Only successful orders placed by your referred friends will qualify for the referral reward.

Q: Is there an expiration date for my referral rewards?

A: While specific terms may vary, it is advisable to use your referral rewards as soon as possible to avoid any expiration. Keep an eye on your Zepto account for any notifications regarding your earnings and their validity.

Q: What is Zepto Pass?

A: Zepto Pass is a membership program designed to enhance the shopping experience for regular users by offering benefits such as unlimited free deliveries, exclusive discounts, and additional savings on select products. It aims to provide added value and convenience for frequent shoppers on the Zepto platform.

Q: How do I enroll in Zepto Pass?

A: To enroll in Zepto Pass, you need to pay a nominal enrollment fee. The current membership period is set for 1 month, but there are plans to introduce multiple time period options in the future to provide greater flexibility for users.

Q: What are the delivery benefits of Zepto Pass?

A: Zepto Pass members enjoy unlimited free deliveries on orders over ₹99 in all operating cities. There are no limits to the number of free deliveries, but it's important to note that this benefit covers only the delivery fee. Late-night surcharges, convenience fees, or platform fees may still apply.

Q: Where can I use Zepto Pass?

A: Zepto Pass is available in all cities where Zepto operates. You can use your membership benefits in any city within the Zepto network, even when you are traveling, ensuring a consistent shopping experience.

Q: Which platforms support Zepto Pass?

A: You can enjoy Zepto Pass benefits on both Android and iOS platforms. However, it is currently not available for use on the mobile web or desktop versions of the Zepto app.

Q: What additional offers are available with Zepto Pass?

A: Zepto Pass members can enjoy up to 25% extra discount on over 4,000 SKUs once the minimum order value is met. Look for the Zepto Pass label on the product page to identify eligible items. Other benefits include:

• Unlimited free deliveries on orders above ₹99.

• Up to 20% extra off on orders above ₹299.

• Extra 10% off on fruits and vegetables for orders above ₹299.

• Extra 10% off on Zepto Cafe items for orders above ₹299.

Q: Are there any restrictions on Zepto Pass benefits?

A: Yes, while Zepto Pass offers additional savings, it is important to note that these benefits are available only on select products within the Zepto app. Users may also need to opt-in for the free delivery benefit on the checkout page to avail of this offer.

Q: Can I still shop on Zepto without a Zepto Pass membership?

A: Yes, Zepto Pass membership is discretionary. Users can shop on the Zepto app without subscribing to the membership. However, non-members will not have access to the exclusive benefits that Zepto Pass offers.

Q: Is there a cash alternative for Zepto Pass benefits?

A: No, there is no cash alternative offered for Zepto Pass benefits. The discounts and offers can only be redeemed through the app, ensuring that members can take full advantage of their subscription.

Q: Are there any additional charges when using Zepto Pass?

A: While Zepto Pass members enjoy many benefits, some special product fees, handling charges, and/or taxes may still apply to eligible purchases. It’s advisable to check the terms and conditions during checkout for any additional fees that may be incurred.

Also Read: Zepto vs Blinkit: Which One is Better?

Q: What types of products can I find on Zepto?

A: Zepto features a wide variety of products, including fresh fruits and vegetables, dairy items, snacks, personal care products, household essentials, cleaning supplies, and more. The extensive catalog ensures that you can find nearly everything you need for your household in one app.

Q: How does Zepto ensure the quality of its products?

A: Zepto prioritizes quality assurance by sourcing fresh fruits, vegetables, and over 200 types of meat and seafood directly from farmers and trusted suppliers. Our team continuously monitors the quality of products to ensure that you receive only the freshest and highest quality groceries.

Q: What cities does Zepto operate in?

A: Zepto is currently available in major cities across India, including Mumbai, Pune, Delhi, Noida, Gurugram, Ghaziabad, Kolkata, Hyderabad, Chennai, and Bengaluru. We are constantly expanding our reach, so if we're not in your city yet, stay tuned for updates.

Q: Are there any offers or discounts available on Zepto?

A: Yes, Zepto regularly runs special promotions, such as Super Savings Days and Mid-Month Mania, which provide larger discounts on various grocery items. Additionally, users can enjoy up to 15% off on select products and exclusive deals from partner banks like ICICI Bank and HDFC Bank.

Q: How can I contact Zepto customer support?

A: Zepto has an active customer care team that can be reached through multiple channels, including Instagram, LinkedIn, Twitter, and YouTube. We strive to provide timely assistance, and our customer support is always available to help you with any inquiries or issues you may have.

Q: What payment options are available on Zepto?

A: Zepto offers a variety of payment methods to ensure a seamless shopping experience. You can pay using credit/debit cards, mobile wallets, UPI, and cash on delivery, providing flexibility according to your preference.

Q: How can I stay updated on Zepto's latest offers and products?

A: To stay informed about Zepto's latest offers, new products, and promotional events, you can follow us on our social media platforms such as Instagram, Twitter, and LinkedIn. Additionally, you can enable notifications on the Zepto app to receive real-time updates directly on your mobile device.