Tata Play

Q: What is Tata Play?

A: Tata Play, formerly known as Tata Sky, is a leading Indian direct-to-home (DTH) television service provider. It offers a wide range of channels, including SD, HD, and 4K, along with various value-added services. Tata Play is a subsidiary of Tata Sons and has been serving customers since 2004.

Q: How many subscribers does Tata Play have?

A: As of 2022, Tata Play boasts over 20 million subscribers, making it the largest DTH service provider in India.

Q: How does the Tata Play Refer and Earn program work?

A: Tata Play Refer and Earn program allows existing subscribers to refer friends. For every successful activation done by a referred friend, the referrer receives Rs. 200 in their Tata Play account. The referred friend also receives special discounts on the purchase of a new Tata Play HD DTH Connection.

Q: How can I refer my friend to Tata Play?

A: To refer a friend, visit the Tata Play website or Tata Play Mobile App. Fill in your name, registered mobile number, and email. Choose the Subscriber ID linked to your Registered Mobile Number, click 'Refer,' and share the referral link through various platforms like email, LinkedIn, Facebook, Twitter, WhatsApp, or manually enter your friend’s details.

Q: Can I refer multiple friends, and is there a limit?

A: Yes, you can refer as many friends as you wish. However, through manual referring, you can enter details for a maximum of 100 invitees. Benefits will be given for the first three successful activations among the friends you referred.

Q: How do I know if my referral has been considered?

A: While entering your friend's details, you will receive a message indicating if your friend has been previously referred, if they are an existing Tata Play subscriber, or if your referral was successfully submitted. If successfully submitted, your referred friend will be notified via SMS and email.

Q: What benefits do I receive for referring friends to Tata Play?

A: For each successful activation from your referred friends, you receive a benefit of Rs. 200 in your Tata Play account. This benefit is credited within one day of activation, and you will be notified through email and SMS.

Q: How will I receive the Referral Benefit?

A: The Referral Benefit of Rs. 200 will be credited to your Tata Play account within one day of the successful activation of the Prospective Subscriber referred by you. You will receive an intimation email and SMS, and the credit can be viewed in your account balance.

Q: Can the Prospective Subscriber also receive benefits in the Tata Play Refer and Earn Program?

A: Yes, upon the successful activation of the Prospective Subscriber's Tata Play HD DTH Connection, they are eligible to receive special discounts on the purchase. The subscriber who referred them also receives a cashback of Rs. 200 in their Tata Play account.

Q: What are the methods of participating in the Tata Play Refer and Earn Program?

A: You can refer a Prospective Subscriber through the Tata Play website or Tata Play Mobile App. You can manually enter the Prospective Subscriber’s details or copy a referral link and share it through various platforms like email, social media, etc.

Q: Can a Subscriber refer themselves in the Tata Play Refer and Earn Program?

A: No, a Subscriber cannot refer themselves. If the Registered Mobile Number is the same for the referrer and referee, the offer will be void, and the Subscriber will not be eligible to receive any credit/benefits.

Q: How long is the Tata Play Refer and Earn Program valid?

A: The program is valid from 30th January 2020, and its continuation is at the discretion of Tata Play. Subscribers are advised to check for updates on the Tata Play website.

Q: Are there any limitations on who can participate in the Tata Play Refer and Earn Program?

A: Certain individuals, such as Tata Play business associates, residents in states where prohibited by law, and others as mentioned in the General Terms and Conditions, are not entitled to participate in the Referral Program.

Q: What happens in case of disputes related to the Tata Play Refer and Earn Program?

A: Disputes are to be resolved amicably between the Parties within 30 days. If not resolved, disputes will be referred to a sole arbitrator of the Indian Council of Arbitration, and the arbitration proceedings will be governed by the laws of India.

Q: Can Tata Play change the Referral Program terms?

A: Yes, Tata Play reserves the right to add, vary, or replace the terms and conditions of the Referral Program without prior notice. Participants are encouraged to stay updated on any changes through the Tata Play website.

Q: How do I ensure I receive the Referral Benefit?

A: To receive the Referral Benefit, ensure that the Prospective Subscriber referred by you activates the new connection through Tata Play Website/Helpline modes only. Referral Benefits will not be provided if the Prospective Subscriber gets the new connection through any other sales channel.

Q: What kind of channels does Tata Play offer?

A: Tata Play provides a diverse selection of channels, encompassing SD, HD, and 4K options, as well as a variety of regional channels to cater to diverse viewer preferences.

Q: What are the value-added services offered by Tata Play?

A: Tata Play offers several value-added services, including Tata Play+, Tata Play Binge, and Tata Play Kids. These services provide additional content such as movies, TV shows, and music.

Q: What types of set-top boxes are available with Tata Play?

A: Tata Play offers various set-top boxes, and one of the most popular options is the Tata Play HD+ set-top box.

Q: How is the picture and sound quality on Tata Play?

A: Tata Play ensures high-quality picture and sound, with options for HD and 4K channels, allowing users to enjoy their favorite content in the best possible quality.

Q: What are the advantages of using Tata Play?

A: Wide Variety of Channels: Tata Play provides a diverse range of channels, ensuring there is something for everyone.

Value-added Services: Tata Play offers additional services like Tata Play+, Tata Play Binge, and Tata Play Kids, expanding the content library.

High-Quality Picture and Sound: Enjoy superior picture and sound quality with HD and 4K channels.

Excellent Customer Service: Tata Play offers 24/7 customer support and convenient self-service options.

Q: What are the disadvantages of using Tata Play?

A: Cost: Tata Play can be expensive, especially if you opt for multiple channels or value-added services.

Set-top Box Charges: Users may incur additional expenses due to set-top box charges.

Technical Issues: Occasionally, Tata Play may experience technical issues like signal loss or channel glitches.

Q: How is Tata Play's customer service?

A: Tata Play provides 24/7 customer support, ensuring assistance is available at any time. Additionally, users can make use of various self-service options for issue resolution.

Q: Is Tata Play a good option overall?

A: Tata Play is a solid choice for those seeking a high-quality DTH service with a diverse channel lineup and additional services. However, potential users should be aware of the associated costs and occasional technical issues.

Q: How can I subscribe to Tata Play?

A: To subscribe to Tata Play, you can visit the official website, contact Tata Play customer support, or visit a Tata Play authorized dealer. They will guide you through the subscription process, including selecting a plan and choosing any additional services.

Q: Can I customize my Tata Play channel package?

A: Yes, Tata Play offers customizable channel packages, allowing you to choose channels based on your preferences. This flexibility enables you to create a personalized plan that suits your viewing habits.

Q: What is Tata Play+?

A: Tata Play+ is a value-added service that provides subscribers access to a wide range of movies, TV shows, and web series. It offers on-demand content, giving users the flexibility to watch their favorite programs at their convenience.

Q: What is Tata Play Binge?

A: Tata Play Binge is another value-added service that brings together content from various streaming platforms into a single interface. It includes popular apps and services, allowing users to seamlessly access a variety of content without switching between apps.

Q: Are there regional channels available on Tata Play?

A: Yes, Tata Play offers a selection of regional channels to cater to the diverse linguistic and cultural preferences of viewers across India.

Q: What is Tata Play Kids?

A: Tata Play Kids is a service specifically designed for children, offering a range of kid-friendly content, including cartoons, educational shows, and movies, providing a safe and entertaining viewing experience for young audiences.

Q: How do I recharge my Tata Play account?

A: Recharging your Tata Play account can be done through various methods, including online platforms, mobile apps, or by visiting Tata Play recharge centers. The process typically involves selecting a recharge plan and making the payment.

Q: Can I upgrade my set-top box to HD or 4K with Tata Play?

A: Yes, Tata Play allows users to upgrade their set-top boxes to HD or 4K versions. Contact Tata Play customer support or visit an authorized dealer to inquire about the upgrade options available.

Q: Is Tata Play available outside of India?

A: Tata Play primarily caters to the Indian market, and its services may not be available outside of India. It is recommended to check with Tata Play customer support for the latest information on service availability in specific regions.

Q: Is the Tata Play Refer and Earn Program transferable or redeemable for cash?

A: No, the Referral Program benefits are non-transferable, not for resale, and cannot be redeemed for cash. The benefits are intended for use within the Tata Play subscription account.

Q: Can a participating Subscriber receive Referral Benefits if they are on a Long Duration Pack (LDP)?

A: Yes, a participating Subscriber on a Long Duration Pack (LDP) will still receive Rs. 200 cashback to their Tata Play DTH account per newly referred Prospective Subscriber. However, the Referral Benefits will not be extended for the duration of their LDP.

Q: Can I refer a Prospective Subscriber through both the Tata Play website and Tata Play Mobile App?

A: Yes, a Subscriber can refer a Prospective Subscriber through both the Tata Play website and Tata Play Mobile App. However, they need to ensure that they indicate the Subscriber ID on which they would like to receive the Referral Benefit if they have multiple Subscription accounts linked to their Registered Mobile Number.

Q: Can I refer an existing Tata Play Subscriber as a Prospective Subscriber?

A: No, a Subscriber cannot refer an existing Tata Play Subscriber, whether active or inactive, as a Prospective Subscriber in the Tata Play Refer and Earn Program.

Q: Are there any charges for participating in the Tata Play Refer and Earn Program?

A: The charges for SMS sent by the Subscriber for participation in this Referral Program will be solely borne by the Subscriber, as per the rates and charges applicable by the Subscriber's respective telecom network provider.

Q: How can I contact Tata Play for assistance or clarification regarding the Refer and Earn Program?

A: For any queries or assistance related to the Refer and Earn Program, Subscribers can contact Tata Play customer support through the helpline or visit the Tata Play website for self-service options. The contact details are available on the Tata Play website.

Q: What happens if I mistakenly receive Referral Benefit credited to my Tata Play Account?

A: Tata Play reserves the right to reverse Referral Benefit amounts mistakenly credited to the Subscriber's Tata Play Account. If such a situation occurs, it will be corrected in accordance with Tata Play's policies.

Q: Can I participate in the Tata Play Refer and Earn Program if I am not a Tata Play Subscriber?

A: No, only existing Tata Play subscribers with an active account status are eligible to participate in the Refer and Earn Program. If you are not a Tata Play subscriber, you need to subscribe first to be eligible.

Q: Can I refer a Prospective Subscriber more than once?

A: No, any Prospective Subscriber can be referred only once. A second referral of the same Prospective Subscriber will not be accepted.

Q: What happens if the Referral Program is canceled due to unforeseen events?

A: Tata Play will not be responsible for any loss or damage caused to Subscribers if the Referral Program is canceled due to a Force Majeure Event, including but not limited to war, natural calamities, epidemics, pandemics, floods, or satellite technology failure.

Q: Can I use the Referral Benefit for Tata Play value-added services?

A: Yes, the Referral Benefit credited to the Tata Play account can be used for accessing Tata Play value-added services and platform services, such as watching movies on showcase, pay-per-view, etc.

Q: How do I troubleshoot technical issues with Tata Play?

A: In case of technical issues like signal loss or channel glitches, Tata Play offers 24/7 customer support. Users can contact customer service for assistance, or they can utilize the self-service options available on the Tata Play website or mobile app for basic issue resolution.