Swiggy

Q: What is Swiggy?

A: Swiggy is an online food delivery platform and mobile app that connects users with nearby restaurants and delivers food to their doorstep. It allows customers to order food from a wide range of restaurants, cafes, and eateries in their locality.

Q: How does Swiggy work?

A: Swiggy operates as a food aggregator and delivery service. Customers can download the Swiggy app or access the website, browse through the list of restaurants, choose their desired dishes, and place an order. The restaurant receives the order and prepares the food, while a Swiggy delivery executive picks up the order and delivers it to the customer's address.

Q: What is the Swiggy Refer and Earn program?

A: Swiggy Refer and Earn is a referral program offered by Swiggy that allows users to earn rewards by inviting their friends to join the Swiggy platform and place their first order. Existing users can refer their friends, and both the referrer and the referred friend can avail of benefits.

Q: What are the benefits of the Swiggy Refer and Earn program?

A: By participating in the Swiggy Refer and Earn program, you can earn up to Rs. 2500. When you refer a friend, you get Rs. 50 cashback, and your friend receives Rs. 90 off on their first order with free delivery.

Q: How can I participate in the Swiggy Refer and Earn program?

A: To participate, you need to follow these steps:

1. Open the Swiggy app or website and log in to your account.

2. Go to the "Refer and Earn" section in the app or website.

3. Generate your referral link or code.

4. Share this link or code with your friends via social media, messaging platforms, or any other method.

5. When your friend signs up on Swiggy using your referral link or code and places their first order, both of you will receive the respective rewards.

Q: Is there a limit to the number of friends I can refer?

A: The number of friends you can refer may be subject to certain limitations set by Swiggy. Check the terms and conditions of the referral program to see if there is any restriction on the maximum number of referrals.

Q: Can I refer friends who are already Swiggy users?

A: Typically, referral programs are designed for new users who sign up and place their first order. Existing Swiggy users may not be eligible to participate in the referral program as referrers or referees.

Q: How do I receive my referral rewards?

A: Once your friend signs up using your referral link or code and completes their first order, you will receive the Rs. 50 cashback directly into your Swiggy account. Similarly, your friend will receive Rs. 90 off on their first order with free delivery.

Q: Is there an expiration period for using the referral rewards?

A: Referral rewards earned through the Swiggy Refer and Earn program may have an expiration period. Check the terms and conditions or the specific offer details to know the validity of the rewards.

Q: Can I use my referral rewards with other discounts or offers?

A: The applicability of using referral rewards along with other discounts or offers may vary depending on Swiggy's policies and the specific terms of the referral program. Some offers may be stackable, while others may not be combined with existing promotions.

Q: Can I redeem the cashback amount for cash or transfer it to my bank account?

A: No, the referral cashback amount is usually non-transferable and cannot be redeemed for cash. It can only be utilized within the Swiggy platform for placing food orders.

Q: Is there any limit on the cashback amount that I can earn through referrals?

A: Yes, the referral program may have a maximum cap on the total cashback amount that you can earn by referring friends. Check the terms and conditions for this information.

Q: Is Swiggy available in my city?

A: Swiggy is rapidly expanding and is available in many cities across India and other countries. To check if Swiggy operates in your city, simply visit their website or app and enter your location details. If Swiggy is available, it will show you the list of restaurants in your area.

Q: How can I place an order on Swiggy?

A: To place an order on Swiggy, follow these steps:

1. Download the Swiggy app or visit the website.

2. Enter your location to see the list of restaurants available for delivery in your area.

3. Select the restaurant and browse their menu.

4. Add your desired items to the cart.

5. Review your order and proceed to checkout.

6. Choose your preferred payment method and complete the order.

Q: What types of cuisine are available on Swiggy?

A: Swiggy offers a diverse range of cuisines, catering to various tastes and preferences. You can find options for Indian, Chinese, Italian, Continental, North Indian, South Indian, Fast Food, and much more. The available cuisines may vary depending on your location.

Q: What are Swiggy's delivery charges?

A: Swiggy charges a nominal delivery fee for each order to cover the cost of delivery. The delivery charges may vary based on the distance between the restaurant and your location. Some restaurants may also offer free delivery for orders above a certain amount.

Q: Does Swiggy offer any discounts or coupons?

A: Yes, Swiggy frequently offers discounts, promotional offers, and coupons to its customers. You can find these offers on the app or website under the "Offers" section. Additionally, Swiggy occasionally partners with restaurants to provide special discounts on specific items.

Q: How can I track my order on Swiggy?

A: Once you place an order on Swiggy, you can track its status in real-time. The app provides updates on the order's preparation, pickup, and delivery. You can also contact the delivery executive directly through the app for any specific updates.

Q: What payment methods are accepted on Swiggy?

A: Swiggy accepts various payment options, including credit/debit cards, net banking, mobile wallets, UPI, and cash on delivery (COD). The available payment methods may vary based on your location and restaurant policies.

Q: Is Swiggy safe and hygienic?

A: Swiggy places a strong emphasis on safety and hygiene. The platform collaborates with reputed restaurants and ensures that their delivery executives adhere to strict safety and hygiene protocols. During the COVID-19 pandemic, Swiggy has implemented additional safety measures to ensure contactless delivery.

Q: How can I contact Swiggy customer support?

A: If you encounter any issues with your order or have queries, you can contact Swiggy's customer support through the app or website. They typically have a chat support option and a helpline number for direct assistance.

Q: Does Swiggy offer a loyalty program?

A: Yes, Swiggy offers a loyalty program called "Swiggy Super." Subscribing to Swiggy Super provides customers with benefits like free delivery, no surge fees, and exclusive offers. The program is available at a subscription fee and is valid for a certain duration.