redBus

Q: What is redBus and what services does it offer?

A: redBus is India's leading online bus and train ticketing platform. It offers a wide range of services including:

• Bus ticket booking for over 3500+ private bus operators and government-run RTCs

• Train ticket booking as an IRCTC Authorized Partner

• Chennai Metro booking

• Features like live bus tracking, seat selection, and FlexiTicket for rescheduling

• redRail app for train-related services like PNR status and live train status
  

Q: How many users does redBus have and how many bookings does it process daily?

A: redBus has an impressive user base of 3.6 crore (36 million) users who trust the platform for their travel needs. The app processes over 2 lakh (200,000) bookings per day, showcasing its popularity and reliability in the Indian travel market.

Q: What are the key benefits of booking bus tickets through redBus?

A: Booking through redBus offers several advantages:

• Access to a vast network of 3500+ private and government bus operators

• Primo Certified Buses with high ratings and quality service

• FlexiTicket option for free rescheduling up to 8 hours before departure

• Multiple payment options including cards and UPI

• 24/7 customer support

• Fast refund processing

• Special offers and discounts for first-time users

Q: What is the redBus Refer and Earn program?

A: The redBus Refer and Earn program is a rewarding initiative that allows existing redBus users to invite friends to join the platform. When your referred friend signs up and completes their first journey, both you and your friend receive benefits. It's an excellent way to share the convenience of redBus with others while earning rewards for yourself.

Q: How do I participate in the redBus Refer and Earn program?

A: To participate, follow these steps:

1. Log into your redBus account

2. Navigate to the 'Refer and Earn' section

3. Find your unique invitation code

4. Share this code with friends who haven't used redBus before

5. Encourage them to sign up and make their first booking using your code

Q: What is the referral code for the redBus?

A: redBus referral code is redv90nsa.

Q: What rewards do I get for referring a friend to redBus?

A: As a referrer, you'll receive Rs 100 in your redBus Wallet after your friend completes their first trip with redBus. This reward is credited as offer cash and can be used for future bookings on the platform.

Q: What benefits does my referred friend get when they sign up?

A: Your referred friend can enjoy two possible offers:

• For transactions above Rs 200: They can use code FIRST to get 10% off (up to Rs 150) and 10% cashback (up to Rs 100) on their first transaction.

• For transactions below Rs 200: They can use code NEW50 to get 50% off (up to Rs 50) on select routes.

Q: Is there a minimum transaction value for the referee's first booking?

A: Yes, for you to receive the referral reward, your friend's first transaction must have a minimum value of Rs 50. However, for them to use the FIRST code, the minimum ticket value should be Rs 200.

Q: How long is the redBus Refer and Earn program valid?

A: The current program runs from January 1, 2021, to December 31, 2024. Any referrals made outside this period are not eligible for rewards.

Q: How quickly will I receive my referral reward?

A: The referral reward of Rs 100 will be credited to your redBus wallet within 48 working hours after your referred friend completes their first journey.

Q: Is there a limit to how much I can earn through the Refer and Earn program?

A: Yes, the maximum reward a referrer can earn through their referrals is Rs 1000.

Q: Which government-run RTCs (Road Transport Corporations) are available for booking on redBus?

A: redBus partners with several state RTCs, including:

• APSRTC (Andhra Pradesh)

• TSRTC (Telangana)

• RSRTC (Rajasthan)

• UPSRTC (Uttar Pradesh)

• HRTC (Himachal Pradesh)

• KSRTC (Kerala)

• OSRTC (Odisha)

• PRTC (Punjab)

Q: What types of buses can I book through redBus?

A: redBus offers a variety of bus types to suit different preferences and budgets:

• Sleeper buses

• Semi-sleeper buses

• Seater buses

• AC Volvo buses

• Non-AC intercity buses

Q: How does the redBus FlexiTicket feature work?

A: FlexiTicket is a flexible booking option that allows you to reschedule your bus journey for free up to 8 hours before the scheduled departure time. This feature provides peace of mind in case your travel plans change unexpectedly.

Q: What is the redRail app and what features does it offer?

A: redRail is redBus's dedicated app for train-related services. It offers:

• IRCTC train ticket booking

• Tatkal ticket booking

• PNR status checking

• Live NTES train running status

• Train ticket availability prediction

• Coach position information

• Free cancellation and instant refunds on UPI payments

Q: Are there any special offers for first-time users on redBus?

A: Yes, redBus offers attractive discounts for first-time users:

• Up to ₹500 OFF on your first bus booking using code RED500

• ₹60 OFF on your first train ticket booking using code SUPERB60

• 20% off on Chennai Metro booking

Q: How reliable are the bus services booked through redBus?

A: redBus prioritizes reliability and customer satisfaction. They offer Primo Certified Buses, which are specially curated, high-rated buses (4+ star rating) known for their punctuality, friendly staff, and overall quality experience.

Q: What payment methods does redBus accept?

A: redBus offers multiple payment options for user convenience, including:

• Credit and debit cards

• UPI (Unified Payments Interface)

• Net banking

• Mobile wallets

Q: How does the seat selection process work on redBus?

A: redBus provides an interactive seat map for most bus services. Users can view available seats, select their preferred seat(s), and see the corresponding prices before proceeding to payment.

Q: What is redBus's refund policy?

A: redBus offers a lightning-fast refund process. The exact refund amount and timeline may vary depending on the bus operator's policy and the cancellation time. For train bookings through redRail, they offer instant refunds on UPI payments.

Q: Does redBus offer any features for ensuring passenger safety during COVID-19?

A: Yes, redBus has implemented several safety measures, including:

• Listing of deep-cleaned buses

• Encouraging contactless ticket checking

• Providing information on hygiene practices followed by bus operators

Q: How can I contact redBus customer support?

A: redBus offers 24/7 customer support. You can reach them at +919945600000 for any queries or concerns regarding your bookings or the app's features.

Q: What is the "Seat Guarantee" feature for train bookings?

A: The Seat Guarantee feature promises users that they will either get confirmed tickets even on waitlisted trains or receive a 3x refund. This unique offering provides added assurance when booking train tickets through redRail.

Q: Can I book international bus tickets through redBus?

A: While redBus primarily focuses on domestic travel within India, they have expanded to some international markets. The app mentions that over 220 million trips have been booked globally, suggesting some level of international service.

Q: What are some popular bus routes available on redBus?

A: Some of the most popular bus routes on redBus include:

• Bangalore to Chennai

• Hyderabad to Bangalore

• Chennai to Coimbatore

• Mumbai to Goa

• Delhi to Manali

• Pune to Nagpur

Q: How does redBus ensure the quality of bus operators on its platform?

A: redBus maintains quality through various measures:

• Partnering with reputable government RTCs and private operators

• Implementing a rating system for buses and operators

• Offering Primo Certified Buses that meet high-quality standards

• Providing detailed information about bus amenities and operator policies

Q: Can I book a round trip on redBus?

A: Yes, redBus allows users to book round trips. You can easily book your return journey along with your onward journey, often at discounted rates compared to booking two separate one-way trips.

Q: Does redBus offer any loyalty programs or regular user benefits?

A: While specific loyalty programs aren't mentioned, redBus frequently runs promotions and offers discounts to its users. Creating an account allows you to save your information and trip details, making future bookings quicker and potentially giving you access to personalized offers.

Q: How long is the offer cash valid in my redBus wallet?

A: The offer cash credited to your wallet is valid for 6 months from the date of credit. After this period, it will expire and cannot be used.

Q: What happens if my referred friend cancels their first booking?

A: If the referee cancels their ticket before the date of journey, you will not be eligible for the referral reward.

Q: Can I refer multiple friends to redBus?

A: Yes, you can refer multiple friends to redBus. However, remember that the maximum reward you can earn is capped at Rs 1000.

Q: Is the Refer and Earn program available on all redBus platforms?

A: The referral program is available only on the redBus website and the latest version of their mobile apps. Make sure you're using an up-to-date version to access this feature.

Q: Are there any restrictions on who can participate in the Refer and Earn program?

A: Yes, there are a few restrictions:

• Only one signup is allowed per device

• Current and past agents doing business with redBus are excluded from the program

• Accounts suspected of fraudulent activity may be blacklisted from the program

Q: What should I do if I face any issues with the Refer and Earn program?

A: If you encounter any problems or have questions about the Refer and Earn program, you can contact redBus customer support at +919945600000. They offer 24/7 support to address any concerns or queries you may have.