Rapido

Q: What is Rapido, and how does it work?

A: Rapido is India's first and largest Bike-Taxi Service offering quick, low-cost auto, bike, and cab rides. Users can book rides through the Rapido app for efficient and timely commuting.

Q: In how many cities is Rapido available?

A: Rapido operates in 150+ cities, including Metros, Tier-1, Tier-2, and Tier-3 cities, providing widespread coverage for commuters.

Q: What types of rides does Rapido offer?

A: Rapido offers auto, bike, and cab rides, catering to various commuting needs within cities.

Q: How does the Rapido Refer and Earn program work?

A: Rapido Refer and Earn allows you to earn up to ₹50 per friend you invite. The rewards are in the form of Rapido Coins, where 1 Rapido Coin is equivalent to ₹1. Your friend needs to complete a trip using the referral code for the referral to be considered successful.

Q: What is the value of each Rapido Coin in the Refer and Earn program?

A: Each Rapido Coin holds a value of ₹1 in the Refer and Earn program. Earned coins can be redeemed for Rapido services.

Q: What is referral code for Rapido?

A: Rapido referral code is CKFTUAR.

Q: What happens if users abuse the Rapido Refer and Earn system?

A: If users are found abusing the referral system, Rapido reserves the right to disqualify such users and forfeit their accumulated rewards. It is essential to use the Refer and Earn program responsibly.

Q: How many people can I refer to Rapido under the Refer and Earn program?

A: You can refer as many friends as you like; however, rewards are eligible only for the first 5 people who register through your referral code.

Q: How do I invite friends to Rapido using the referral code?

A: You can invite your friends to Rapido by sharing your referral code or referral link with them. Ensure they use this code during their first ride to qualify for rewards.

Q: Can I redeem my Rapido Coins for cash?

A: No, Rapido Coins earned through the Refer and Earn program cannot be redeemed for cash. They can only be used for Rapido services.

Q: What happens if my friend forgets to use the referral code during their first ride?

A: To qualify for the referral reward, your friend must use the referral code during their first ride. If they forget to do so, the referral may not be considered successful.

Q: Is there an expiration date for Rapido Coins earned through Refer and Earn?

A: Rapido Coins earned through the Refer and Earn program may have an expiration date. It is advisable to check the terms and conditions for specific details.

Q: Can I refer friends who are already existing Rapido users?

A: Generally, the Refer and Earn program is designed for new users. Referring existing Rapido users may not make them eligible for rewards.

Q: Are there any geographical restrictions for the Rapido Refer and Earn program?

A: The Refer and Earn program's availability may vary by location. Users should check the program's terms and conditions to confirm eligibility based on their location.

Q: What happens if Rapido changes the conditions of the Refer and Earn program?

A: Rapido reserves the right to withdraw or change the conditions of the Refer and Earn program at any time without prior notice. Users are encouraged to stay updated on any modifications.

Q: Can I combine Rapido Coins from different referrals to redeem a service?

A: Yes, you can combine Rapido Coins from multiple referrals to redeem services. The coins function as a cumulative value for Rapido services.

Q: Is there a limit to the number of Rapido Coins I can earn through referrals?

A: There may be a limit to the number of Rapido Coins you can earn through referrals. Refer to the program's terms and conditions for specific details.

Q: How quickly are Rapido Coins credited after a successful referral?

A: Rapido Coins are typically credited promptly after a successful referral. However, it's advisable to check the terms and conditions for any specific processing times.

Q: Are there any specific terms and conditions for the Rapido Refer and Earn program?

A: Yes, the standard Rapido terms and conditions apply to the Refer and Earn program. Rapido's decision regarding rewards and program conditions will be final and binding. It's recommended to review and understand these terms before participating.

Q: How many rides has Rapido completed, and what is its user base?

A: Rapido has completed over 100 million rides with a user base of over 10 million satisfied customers, establishing itself as a trusted commuting service.

Q: What safety measures does Rapido take for riders?

A: All Rapido rides are insured by Acko Insurance at no extra cost. Captains (drivers) are required to adhere to traffic rules, and Bike-Taxis provide helmets for pillion riders.

Q: How can I download the Rapido app, and what are the benefits for new users?

A: The Rapido app is available on Android and iOS platforms. New users enjoy a 50% OFF* on their first Auto, Bike, or Cab ride upon downloading the app.

Q: Tell me about the unique PIN system in the Rapido app.

A: The Rapido app employs a unique PIN system, offering a consistent and simplified booking process without the need to remember different OTPs for each ride.

Q: In which languages is the Rapido app available?

A: The Rapido app is available in multiple languages, including English, Hindi, Tamil, Telugu, and Kannada, ensuring accessibility for a diverse user base.

Q: Can I save my frequently visited locations on the Rapido app?

A: Yes, users can save their frequently visited locations as favorites, streamlining the booking process for convenience.

Q: What cashless payment options does Rapido support?

A: Rapido encourages digital transactions and supports cashless payment options such as PayTM, UPI, and the Rapido Wallet for a secure and hassle-free experience.

Q: Are there any discounts or offers available for Rapido rides?

A: Yes, Rapido frequently offers exciting discounts and promotions on auto, bike, and cab rides, providing users with cost-effective commuting options.

Q: How does live tracking work on the Rapido app?

A: The live tracking feature on the Rapido app enables users to monitor the real-time location of their ride, enhancing transparency and convenience during the journey.

Q: How can users stay updated with Rapido's latest information?

A: Users can follow Rapido on various social media platforms such as Facebook, Instagram, Twitter, LinkedIn, and YouTube for the latest updates and to get their queries answered.

Q: Can I use Rapido for group rides, and what options are available?

A: Yes, Rapido provides options for group rides. Users can book a Rapido auto or cab to accommodate multiple passengers comfortably.

Q: What sets Rapido apart as a preferred choice for daily commuting?

A: Rapido's affordability, quick service, safety measures, and diverse commuting options make it a preferred choice for daily commuting, ensuring a comfortable and reliable travel experience.

Q: How does Rapido ensure comfort during peak traffic hours?

A: Rapido ensures a seamless experience during peak traffic hours with its doorstep pick-up service, allowing users to reach their destination quickly and comfortably.

Q: What sets Rapido's captains (drivers) apart, and how are they selected?

A: Rapido captains undergo a rigorous selection process, including background checks and training. They are committed to providing safe and efficient rides, contributing to Rapido's reputation for reliability.

Q: Can I book a Rapido ride for someone else, and how does that work?

A: Yes, Rapido allows users to book rides for others. The user can enter the destination details and ensure a safe journey for friends, family, or colleagues.

Q: Are there any loyalty programs or benefits for frequent Rapido users?

A: Rapido offers loyalty programs and benefits for its frequent users, providing discounts, special offers, or exclusive promotions as a token of appreciation for their continued support.

Q: How does Rapido contribute to reducing traffic congestion and environmental impact?

A: By promoting bike and auto rides, Rapido plays a role in reducing traffic congestion and environmental impact. The compact nature of bikes and autos contributes to more sustainable and efficient urban transportation.

Q: What happens in case of ride cancellations or delays, and how is it addressed by Rapido?

A: Rapido strives to minimize cancellations and delays, but in case of any issues, the customer support team is readily available to address concerns and provide suitable solutions.

Q: Is there an option for corporate or business accounts with Rapido?

A: Yes, Rapido provides corporate or business accounts, allowing companies to manage and streamline employee commuting needs more efficiently.

Q: How does Rapido prioritize user safety beyond insurance coverage?

A: Rapido continually educates its captains on safety protocols and promotes user safety through features like the provision of helmets for Bike-Taxi rides, ensuring a comprehensive safety approach.

Q: What measures does Rapido take to ensure the cleanliness and hygiene of its vehicles?

A: Rapido encourages captains to maintain cleanliness and hygiene in their vehicles. Users can also provide feedback on vehicle cleanliness through the app, enabling continuous improvement.

Q: Can I schedule a Rapido ride in advance for a specific time?

A: Currently, Rapido primarily operates on an on-demand basis. However, users can check the app closer to their desired time for ride availability.

Q: Does Rapido offer any services for differently-abled individuals?

A: Rapido is committed to inclusivity and strives to provide services that cater to differently-abled individuals. Users can contact customer support for any specific requirements.

Q: What is the procedure for filing a complaint or providing feedback about a Rapido ride?

A: Users can easily file complaints or provide feedback through the Rapido app. The customer support team is dedicated to addressing concerns and improving the overall user experience.

Q: How does Rapido handle security concerns during the ride?

A: Rapido has a robust security system in place, and users can share their live ride details with friends or family through the app for an additional layer of security.

Q: Are there any restrictions on the distance or duration of a Rapido ride?

A: Generally, Rapido caters to short to medium-distance rides within the city. However, users can check the app for specific ride limitations based on the city's regulations.

Q: What are the future plans for Rapido's expansion, and which cities are next on the list?

A: Rapido is actively planning expansion into new cities. Users can stay updated on Rapido's official communication channels for announcements regarding upcoming city launches.