Pincode

Q: What is Pincode?

A: Pincode is India's largest hyperlocal shopping app on the ONDC network. It allows you to shop for groceries, food, medicines, fashion, home decor, electronics, and more, from local stores near you, ensuring hassle-free doorstep delivery of essentials.

Q: How does Pincode work?

A: Pincode operates on the ONDC network, connecting you with nearby supermarkets, specialty stores, and pharmacies. You can explore a wide range of products and order from local stores in cities such as Bengaluru, Mumbai, Delhi, Noida, Gurugram, Chennai, Hyderabad, Ahmedabad, Pune, and Kolkata.

Q: What is the Pincode Refer and Earn offer?

A: The Pincode Refer and Earn offer allow referrers to receive ₹100 cashback when their referred friend places their first successful order via Pincode. The referred friend also gets guaranteed cashback on their first order.

Q: Who is considered a referred friend in the Pincode Refer and Earn offer?

A: A referred friend is someone who has installed the Pincode app after clicking on the referral link provided by the Pincode referrer.

Q: What are the eligibility criteria for the Pincode Refer and Earn offer?

A: The Pincode referral offer is live for select customers based on Pincode's discretion. It can be availed during the offer period only.

Q: When is the offer period for Pincode Refer and Earn?

A: The Pincode Refer and Earn offer are valid from 18:30 hrs on 17th October 2023 to 23:59 hrs on 1st May 2024.

Q: How many times can I avail the Pincode Refer and Earn offer in a day?

A: The offer can be availed up to 25 unique successful referrals in a day.

Q: How do I avail the Pincode Refer and Earn offer?

A: To avail the offer, your friend needs to install the Pincode app using your referral link, and the referred friend must complete their first successful order with a value above ₹199 within 7 days of registering on the Pincode app.

Q: When will I receive the ₹100 cashback as a Pincode referrer?

A: The cashback will be credited as a PhonePe Gift Card balance within 24 hours of the referred friend's successful order via Pincode.

Q: What happens if I am eligible for more than one Pincode offer?

A: If eligible for multiple Pincode offers, the one providing the maximum cashback is automatically selected for the user.

Q: What is the resolution in case of a refund or cancellation of a Pincode transaction?

A: In case of cancellations, the cashback remains as a gift voucher balance and non-withdrawable. The refunded amount, less the cashback, will be credited to the Pincode wallet and can be withdrawn to the bank account.

Q: Are there any limits to the cashback I can earn through Pincode Refer and Earn?

A: A Pincode user can earn up to ₹9,999 cashback in the PhonePe Gift Card per financial year from offers disbursed on PhonePe.

Q: How can I use the cashback gift voucher received through Pincode Refer and Earn?

A: The cashback gift voucher can be used for recharges, bill payments, and payments on Pincode and PhonePe partner platforms/stores. It cannot be withdrawn to a bank account or transferred to other Pincode customers.

Q: What are the terms and conditions related to Pincode Refer and Earn?

A: The Pincode offer is applicable on iOS and Android devices. Cashback-related queries should be raised within 30 days, and PhonePe reserves the right to amend terms and conditions without prior notice.

Q: How does the Pincode Refer and Earn process work?

A: To participate, invite your friends to install the Pincode app using your unique link. When your friend places their first Pincode order, they get guaranteed cashback, and you receive ₹100 cashback.

Q: Can the Pincode Refer and Earn offer be used on both iOS and Android devices?

A: Yes, the offer is applicable on both iOS and Android devices.

Q: How does PhonePe handle disputes related to the Pincode Refer and Earn offer?

A: In case of any disputes, PhonePe reserves the right to resolve the issue as per the terms and conditions of the offer at its sole discretion.

Q: What products and services are available on Pincode?

A: Pincode offers over 20,000 products, including farm-fresh fruits and vegetables, daily groceries, cooking essentials, snacks, meat, fish, seafood, personal care items, electronics, and more. You can also order food from your favorite restaurants, choosing from various cuisines and popular chains.

Q: Which cities does Pincode currently serve?

A: Pincode is currently available in Bengaluru, Mumbai, Delhi, Noida, Gurugram, Chennai, Hyderabad, Ahmedabad, Pune, and Kolkata. The service is continuously expanding to cover more pin codes and cities.

Q: How can I explore local stores on Pincode?

A: You can explore nearby supermarkets, specialty stores, and pharmacies on the Pincode app. The app features options like Simpli Namdharis, Society Stores, MK Retail, Khan Chacha, Ajfan Dates and Nuts, and many more.

Q: What are the payment options on Pincode?

A: Pincode offers safe and secure digital payment options powered by PhonePe. You can pay for your orders using UPI, wallets, gift vouchers, credit cards, or debit cards. This ensures a hassle-free ONDC shopping experience, including easy refunds and returns.

Q: Can I order food from restaurants through Pincode?

A: Yes, you can order food from a variety of restaurants through the Pincode app. The options include quick bites, bakeries, cafés, fine dining, and popular chains like McDonald's, Pizza Hut, Barbeque Nation, Baskin Robbins, Empire, Paradise Biryani, and more.

Q: Is there customer support available on Pincode?

A: Yes, Pincode provides customer support to address any queries or concerns. You can contact customer support through the app for assistance related to orders, deliveries, payments, and other issues.

Q: Are there plans to expand Pincode's services to more areas?

A: Yes, Pincode is continuously expanding its services to cover more pin codes and cities. Stay tuned for updates as the app strives to make ONDC shopping more convenient for users.

Q: How can local stores and restaurants connect with Pincode?

A: Pincode is designed to establish a seamless connection with local stores and restaurants on the ONDC network. Establishments interested in joining the platform can reach out to Pincode for collaboration and inclusion in the hyperlocal shopping experience.

Q: How can I stay informed about new updates and services on Pincode?

A: Stay informed about Pincode's latest updates and new services by keeping an eye on the app's notifications, official social media channels, and the ONDC platform announcements. This ensures that you're always in the loop regarding new features and expansions.

Q: Is Pincode available on both Android and iOS platforms?

A: Yes, Pincode is available on both Android and iOS platforms. You can download the app from the respective app stores for a seamless ONDC shopping experience.

Q: Can I track my orders on Pincode?

A: Yes, Pincode provides order tracking features. You can track the status of your orders in real-time through the app. This allows you to stay informed about the delivery process and estimated arrival time.

Q: How does Pincode ensure the quality and freshness of products?

A: Pincode partners with local stores and follows stringent quality control measures to ensure the freshness and quality of products. The app also encourages user reviews and feedback to maintain high standards.

Q: Are there any loyalty programs or rewards for Pincode users?

A: Pincode may offer loyalty programs or rewards to its users. Stay updated with the app notifications and promotional messages for information on any ongoing loyalty programs, discounts, or special offers.

Q: Can I schedule deliveries at a specific time on Pincode?

A: Yes, Pincode provides the option to schedule deliveries at a specific time convenient for you. During the checkout process, you can choose the desired delivery time slot that suits your schedule.

Q: What safety measures are in place for food deliveries from restaurants on Pincode?

A: Pincode ensures that food deliveries from restaurants adhere to safety and hygiene standards. The app collaborates with reputable restaurants and follows guidelines to guarantee the safety of the delivered food items.

Q: How do I return a product on Pincode?

A: Pincode offers hassle-free returns. If you are unsatisfied with a product, you can initiate a return through the app. The return process and policy details are available in the app for your convenience.

Q: Is Pincode available 24/7 for ordering?

A: Pincode is designed for your convenience and is available for ordering 24/7. You can place orders at any time, ensuring a flexible and accessible ONDC shopping experience.

Q: Can I provide feedback on the app and services?

A: Yes, Pincode encourages user feedback. You can share your experiences and suggestions through the app's feedback section. Your input is valuable in helping improve the overall ONDC shopping experience.

Q: How does Pincode handle customer privacy and data security?

A: Pincode prioritizes customer privacy and data security. The app employs robust security measures to safeguard user information and transactions. You can refer to the privacy policy within the app for detailed information on data handling practices.

Q: Are there any delivery charges on Pincode?

A: Delivery charges may apply based on the order value and location. The app provides transparent information about delivery charges during the checkout process. Keep an eye on promotions, as Pincode may offer free or discounted delivery at times.

Q: Can I save my favorite products or stores on Pincode?

A: Yes, Pincode allows you to save your favorite products and stores for quick and easy access. This feature enhances the user experience by streamlining the ordering process for frequently purchased items.

Q: How does Pincode contribute to the ONDC initiative?

A: Pincode is a part of the Open Network for Digital Commerce (ONDC) initiative, contributing to the growth of digital commerce in India. It connects local stores and consumers, promoting a hyperlocal shopping experience and supporting small businesses.

Q: How can I download and install the Pincode app?

A: You can download the Pincode app from the Google Play Store for Android devices and the Apple App Store for iOS devices. Simply search for "Pincode" and follow the installation instructions for a seamless ONDC shopping experience.

Q: Can I refer friends from any location for the Pincode Refer and Earn offer?

A: Yes, you can refer friends from any location, but they need to install the Pincode app and place their first successful order within the cities where Pincode services are available.

Q: Is there a limit to the number of friends I can refer using Pincode?

A: No, there is no specific limit to the number of friends you can refer using Pincode. However, the cashback is applicable for up to 25 unique successful referrals in a day.

Q: How long does my referred friend have to complete their first order on Pincode?

A: Your referred friend must complete their first successful order on Pincode within 7 days of registering on the app to be eligible for the cashback.

Q: Can I share my referral link on social media for the Pincode Refer and Earn offer?

A: Yes, you can share your Pincode referral link on social media to invite friends and earn cashback.

Q: Can I use the cashback received through Pincode Refer and Earn for any transaction on the app?

A: Yes, the cashback received can be used for various transactions on Pincode, including recharges, bill payments, and payments on partner platforms and stores.

Q: What types of transactions are eligible for the Pincode Refer and Earn cashback?

A: The referred friend must place their first successful order via Pincode, and the order value has to be above ₹199 for both the referrer and the referred friend to be eligible for the cashback.

Q: Can I track the status of my referred friends' transactions on Pincode?

A: Yes, you can track the status of your referred friends' transactions, including whether they have successfully completed their first order, through the Pincode app.

Q: What happens if my referred friend does not place an order within 7 days of registering on Pincode?

A: If your referred friend does not place their first successful order within 7 days of registering on Pincode, they will not be eligible for the cashback, and you will not receive the referral bonus.

Q: Can I combine the Pincode Refer and Earn cashback with other ongoing offers?

A: The terms and conditions may vary, but in general, the offer providing the maximum cashback is automatically selected for the user. Combining offers depends on Pincode's policies.

Q: How can I contact Pincode customer support for assistance with the Refer and Earn offer?

A: For any queries or assistance related to the Pincode Refer and Earn offer, you can reach out to Pincode customer support through the app. They will be happy to assist you within the specified timeframe.