OYO

Q: What is OYO and what services do they offer?

A: OYO is a global hospitality chain offering a range of accommodations, including budget hotels, vacation homes, and co-living spaces. They operate through two main models: franchising and leasing existing hotels and standardizing them under the OYO brand. 

OYO offers various services, including:

• Accommodation booking: Through their website and app, you can book rooms in OYO properties across various locations.

• Standardized amenities: Expect standardized amenities like AC, TV, Wi-Fi, and clean rooms across OYO properties.

• Affordable pricing: OYO is known for its affordable pricing, making it a popular choice for budget-conscious travelers.

• Guest services: They offer 24/7 customer support and address any concerns or issues you may have during your stay.

• OYO B Direct: A program for businesses to manage corporate travel with OYO hotels at pre-negotiated rates.

Q: How do I book a room at an OYO property?

A: Booking a room at an OYO property is simple and can be done through their website or app. Here's how:

1. Visit the website or app and choose your location, travel dates, and number of guests.

2. Filter the search results based on your preferences like price, amenities, and property type.

3. Select a property and choose the room type that suits your needs.

4. Review the room details, amenities, and cancellation policy.

5. Enter your guest details and make the payment.

6. You will receive a confirmation email with your booking details.

Q: What is the OYO Refer and Earn program?

A: The OYO Refer and Earn program allow referrers to invite friends, family, and colleagues (referees) to use the OYO app. Upon the referee's first check-out, the referrer receives a referral reward.

Q: What are the benefits under the OYO Refer and Earn program?

A: Referees receive 400 OYO Rupee credited to their OYO Rupee wallet when creating an account using a referral code and checking out. Referrers earn 400 OYO Rupee when the referee checks out, with a maximum limit of 6,000 OYO Rupee or up to 15 check-outs, usable as a discount on their next stay.

Q: What is referral code for OYO?

A: OYO referral code is HIMAKD4B5.

Q: Why was my bonus reward score reset when I was close to reaching it?

A: The bonus offer changes periodically, resulting in the reset of existing bonus scores.

Q: What qualifies as a valid referral in the OYO Refer and Earn program?

A: A valid referral occurs when a user, using a unique phone number, installs the OYO app, creates an account for the first time, and does not uninstall and reinstall the app or register with an existing mobile number on a new device.

Q: What is the maximum OYO Rupee I can earn through the OYO Refer and Earn program?

A: The check-in limit is 6,000 OYO Rupee, and the overall wallet limit is also 6,000 OYO Rupee. The maximum usable limit per hotel booking is 2,200 OYO Rupee. Referral rewards won't increase the balance beyond these limits, but if used, valid referrals can add to the balance until it reaches its upper limit.

Q: Is there a limit on the number of referral invites I can send in the OYO Refer and Earn program?

A: There is no limit to the number of friends you can invite to OYO as part of the Refer and Earn program.

Q: Can I invite more friends after earning 6,000 OYO Rupee?

A: Yes, you can send an unlimited number of referral invites even after reaching the maximum wallet limit of 6,000 OYO Rupee. Referees will still receive rewards on successful checkouts.

Q: Can I invite a friend from a different country in the OYO Refer and Earn program?

A: Rewards are earned only when referring friends/family in the same country. For example, if you registered with an Indian mobile number, you'll receive OYO Rupee only when your referrals also sign up with an Indian mobile number.

Q: When will I receive my referral reward in the OYO Refer and Earn program?

A: Generally, rewards are credited instantly for valid referrals. In some cases, it might take up to 48 hours. Note that the first booking checkout should be within 7 days of signup for the referral reward to be applicable.

Q: What happens if my referrals are flagged as invalid in the OYO Refer and Earn program?

A: If referrals are flagged as invalid, neither the referrer nor the referee will receive the referral reward.

Q: What are the check-in and check-out times at OYO properties?

A: Standard check-in time at OYO properties is 12:00 PM, and check-out time is 11:00 AM. However, these times may vary depending on the specific property. You can find the exact check-in and check-out times during the booking process or on the property's dedicated page.

Q: What types of IDs are acceptable for check-in at OYO properties?

A: In India, valid photo IDs like passport, voter ID, driving license, or Aadhaar card are required for check-in. PAN cards are not accepted.

Q: What are the cancellation and refund policies of OYO?

A: Cancellation policies vary depending on the booked property and chosen rate plan. Generally, OYO offers flexible cancellation options with a full refund if canceled within a specific timeframe. However, some non-refundable rates may apply. You can find the detailed cancellation policy for your booking on the website or app.

Q: What amenities are typically available in OYO rooms?

A: Standard amenities offered at OYO properties include:

• Air conditioning

• Television

• Wi-Fi

• Clean linen and towels

• Attached bathroom with toiletries

• 24/7 hot water

• In-room dining (may vary)

Some properties may offer additional amenities like swimming pools, gyms, restaurants, and parking facilities.

Q: What are the payment options available for booking OYO rooms?

A: OYO offers various payment options for booking rooms, including:

• Debit/credit cards

• Net banking

• Wallets like Paytm, Mobikwik, etc.

• UPI

• Cash on arrival (may vary)

Q: Does OYO offer any loyalty programs?

A: Yes, OYO offers a loyalty program called OYO Wizard. By participating in this program, you can earn points for every booking and redeem them for discounts on future stays, room upgrades, and other benefits.

Q: Can I use the OYO Rupee earned through the Refer and Earn program for any hotel booking?

A: Yes, you can use the OYO Rupee earned through the program as a discount on any OYO hotel booking, up to the maximum usable limit per booking.

Q: Is there an expiration date for the OYO Rupee earned through referrals?

A: There is no explicit expiration date for the OYO Rupee earned through referrals. However, it's advisable to check the terms and conditions for any updates or changes.

Q13: Can I combine the OYO Rupee with other discounts or promotions?

A: OYO Rupee earned through the Refer and Earn program can usually be combined with other discounts or promotions available on the platform, providing additional savings.

Q: What should I do if I don't receive my referral reward within 48 hours?

A: If your referral reward is not credited within 48 hours, you may contact OYO customer support for assistance, providing details about the referral and check-out.

Q: Can I refer someone who already has an OYO account?

A: No, the referral program is designed for new users. Referrals are valid only if the referee creates an account on OYO for the first time using the unique referral code.

Q: Can I withdraw the OYO Rupee to my bank account?

A: No, the OYO Rupee earned through the Refer and Earn program is generally non-transferable and can only be used as a discount on OYO hotel bookings.

Q: Is the Refer and Earn program available in all countries?

A: The availability of the Refer and Earn program may vary by country. It is recommended to check the OYO app or website for specific information on program availability in your region.

Q: Can I track the status of my referral rewards in the OYO app?

A: Yes, you can usually track the status of your referral rewards in the OYO app. There should be a dedicated section or page that provides information on earned and redeemed OYO Rupee.

Q: What happens if my friend cancels their booking after using my referral code?

A: If your friend cancels their booking, the referral reward for that specific booking may be reversed. It's essential to check the terms and conditions for details on the impact of cancellations on referral rewards.

Q: Are there any restrictions on using the OYO Rupee earned through referrals during special promotions or peak seasons?

A: It's advisable to check the terms and conditions for any specific restrictions on using OYO Rupee during special promotions or peak seasons. In most cases, OYO Rupee should be applicable, but there could be exceptions.

Q: What are the most common complaints about OYO?

A: While OYO offers budget-friendly accommodations, some common complaints from guests include:

• Discrepancies between room descriptions and actual conditions

• Lack of cleanliness and hygiene in some properties

• Poor customer service and responsiveness to complaints

• Unprofessional behavior of staff

• Difficulty in availing advertised amenities

Q: What are some alternative budget-friendly accommodation options?

A: Besides OYO, several other budget-friendly accommodation options are available, including:

• Hostels

• Guest houses

• Homestays

• Budget hotels from other chains

• Online platforms like Airbnb and Booking.com

It's important to compare prices, read reviews, and consider your individual needs before making a booking decision.

Q: Does OYO offer services for corporate travel?

A: Yes, OYO offers a program called OYO B Direct specifically designed for managing corporate travel needs. Businesses can book rooms at pre-negotiated rates and manage travel expenses efficiently through the OYO B Direct platform.

Q: How does OYO ensure the safety and security of its guests?

A: OYO implements various measures to ensure guest safety and security, including:

• CCTV cameras: Most OYO properties are equipped with CCTV cameras in common areas for surveillance.

• Security personnel: Many OYO hotels have trained security personnel available 24/7.

• ID verification: Guests are required to show valid photo IDs during check-in for verification.

• Guest support: OYO offers 24/7 customer support to address any concerns or emergencies guests may face.

Q: What are the pet policies at OYO properties?

A: Pet policies vary depending on the individual property. Some OYO hotels allow pets with prior approval and may charge additional fees. However, many properties do not permit pets for hygiene and safety reasons. It is best to confirm the pet policy with the specific property before making a booking.

Q: Does OYO offer airport or railway station transfers?

A: Some OYO properties offer airport or railway station transfers for an additional fee. You can inquire about this service during the booking process or contact the property directly.

Q: Is there a minimum age requirement to book a room at an OYO property?

A: The minimum age requirement to book a room at an OYO property depends on the specific hotel and local regulations. Generally, guests must be 18 years or older to book a room.

Q: How can I modify or cancel my existing OYO booking?

A: You can modify or cancel your OYO booking through your account on the website or app. The specific options and deadlines for modification or cancellation will depend on the chosen rate plan and property policies.

Q: What happens if I arrive at the OYO property and my room is not available?

A: If your booked room is unavailable upon arrival, you should immediately contact the property manager and OYO customer support. They will try to resolve the issue by providing an alternative room or offering a full refund.

Q: Can I smoke in my OYO room?

A: Smoking policies vary depending on the property. Some OYO hotels are completely non-smoking, while others may allow smoking in designated areas. It is essential to confirm the smoking policy with the specific property before booking.

Q: Does OYO offer any corporate social responsibility initiatives?

A: Yes, OYO is committed to corporate social responsibility and implements various initiatives related to sustainability, community development, and gender equality. You can find more information about their CSR efforts on their website.

Q: How can I provide feedback about my OYO stay?

A: OYO encourages guests to provide feedback about their stay. You can share your experience through the OYO app, website, or email. Feedback is crucial for the company to improve its services and address any concerns guests may have.