Livpure Smart

Q: What is Livpure Smart?

A: Livpure Smart is a subscription-based service that offers an advanced water purifier system to access pure and clean drinking water. Backed by the superior engineering of Livpure products and cutting-edge technology, Livpure Smart is the future for today’s savvy consumers. Avail of subscription in 5 easy steps.

Q: How does Livpure Smart Subscription work?

A: You can get your Livpure Smart RO Subscription in 5 easy steps:

Step 1: Fill up your details and choose a plan suitable for your needs.

Step 2: Add your installation address.

Step 3: Complete your payment.

Step 4: Upload your KYC documents.

Step 5: Delivery & installation within 72 hours.

Q: How does the Livpure Smart Refer and Earn program work?

A: To refer a friend, fill in the details of the referee with your referral code or invite them directly through WhatsApp. Once your friends sign up and purchase the RO subscription using your referral code, you earn a ₹500 Amazon voucher, and your friend gets ₹100 off on their subscription.

Q: What is referral code for Livpure Smart?

A: Livpure Smart referral code is L58QUE.

Q: How can I share my Livpure Smart Referral Code with friends and family?

A: You can share your Livpure Smart Referral Code by directly providing the code to your contacts or by using the built-in sharing features on the Livpure Smart platform, such as sending invitations through WhatsApp or other messaging platforms.

Q: What rewards do I earn through the Livpure Smart Referral Code program?

A: By referring friends who sign up and purchase the Livpure Smart RO subscription using your code, you earn a ₹500 Amazon voucher. Additionally, your referred friends receive a ₹100 discount on their subscription.

Q: Are there any restrictions on the usage of the Livpure Smart Referral Code?

A: The Livpure Smart Referral Code is intended for personal use and should not be used for mass solicitation or commercial purposes. Livpure reserves the right to reject referrals and modify terms and conditions without prior notice.

Q: How and when will I receive my referral rewards after someone uses my Livpure Smart Referral Code?

A: You will receive your referral reward of a ₹500 Amazon voucher within 2 days after the payment date of the referee. Livpure will notify you through SMS, allowing you to provide feedback and update the status of your voucher.

Q: What are the eligibility criteria to get the referral reward?

A: After the referee completes the payment and installation process, you, as the referrer, will be eligible for the referral reward.

Q: What benefits are given to prospective (Referee) customers?

A: Prospective customers (referees) will receive a one-time waiver of ₹100 from the first month's rental when they make a purchase using the referral code shared by the registered user (referrer).

Q: What are the terms and conditions for the referral offer?

A: Some important terms and conditions for the referral offer include:

• Prospective customers must register and provide accurate personal details.

• Referrers should only refer prospective customers and not solicit participation for personal gains.

• Livpure reserves the right to reject a referral and/or modify the terms and conditions without prior notice.

• Referrers do not become employees/agents/associates/representatives of Livpure.

• Referrers shall indemnify Livpure for any loss or damage caused due to a breach of the terms and conditions.

• All trademarks, copyrights, and intellectual property of Livpure remain with Livpure and may not be used without written approval.

Q: When will I receive the referral reward?

A: The referral reward will be given within 2 days after the payment date of the referee.

How can I update the status/experience ratings of the referral reward system?

Once you receive a voucher, you will receive an SMS. You can share your feedback and update the status of your voucher.

Q: How can I become the top referrer of the month and win an Amazon voucher worth ₹2500?

A: To become the top referrer of the month, refer the most number of friends and followers who sign up and purchase the RO subscription. The top referrer will win an Amazon voucher worth ₹2500.

Q: Will I get a new RO machine?

A: Livpure Smart Subscription is a smart service backed by superior engineering of Livpure products and cutting-edge technology. All the water purifiers, whether new or refurbished, are provided for subscription directly from our manufacturing unit after testing at our quality control laboratory.

Q: Why is renting better than buying?

A: With rental services, you get multiple options without committing to a particular water purifier. Buying a RO Water purifier can be expensive, and not everyone can afford one. Furthermore, if you are always on the move or travel to multiple locations, then renting a water purifier is the best option as there are no relocation charges. Also, when you are renting a water purifier, you will be free from annual maintenance charges as these charges will be borne by the company. You also get the option to track your water consumption, which is not possible when you purchase the water purifier machine.

Q: How often do I need to sync my app?

A: It is required to sync the Livpure Smart machine at least once every 24 hours. It is to ensure that the information regarding your water usage gets updated in the app for you to track and check daily. It is absolutely necessary to update after every recharge. In case you face any challenges doing the same, request you to follow the steps below:

• Log out & Login to the Livpure Smart app and further update it if required.

• Switch off your RO and wait for 2-3 minutes, then switch it on.

• Switch on your live location, Wi-Fi/Bluetooth, and sync.

• Log in and select your machine.

• Enable Bluetooth and allow permission.

• Click on settings to configure.

• It takes 30 seconds to 2 minutes to reconnect.

Q: Can I choose my preferred RO model and plan with Livpure Smart?

A: Yes, with Livpure Smart, you have the option to choose from multiple plans and select the RO model that suits your requirements. You can avail a regular or unlimited plan based on your choice of the water purifier model.

Q: How do I add my installation address for Livpure Smart?

A: To add your installation address, simply fill in the required details during the subscription process. Our certified technicians will then visit the given address for the installation of the RO.

Q: What are the accepted payment options for Livpure Smart?

A: Livpure Smart offers safe and secure online payment options. You can pay conveniently through an easy-to-use gateway, ensuring instant and hassle-free payment.

Q: Do I need to provide physical documents for KYC verification during installation?

A: No, you do not need to provide any physical documents at the time of installation. You can upload your ID and address proof online for security and verification purposes.

Q: How soon can I expect the delivery and installation of my Livpure Smart RO?

A: Once you have placed the order and it is confirmed, the product will reach your doorstep within 72 hours. Our technicians will then provide complete assistance for the installation process.

Q: Can I track my water consumption with Livpure Smart?

A: Yes, Livpure Smart offers the option to track your water consumption. This feature allows you to monitor and manage your water usage effectively.

Q: Are there any relocation charges if I need to move my rented water purifier?

A: No, with Livpure Smart, you do not have to worry about relocation charges. If you are constantly on the move or need to shift to a different location, you can easily transfer the rented water purifier without incurring any additional costs.

Q: What happens if there is a maintenance issue with the rented water purifier?

A: When you rent a water purifier through Livpure Smart, you are free from annual maintenance charges. The company takes care of the maintenance and servicing, ensuring that your water purifier functions optimally.

Q: Is the Livpure Smart app necessary for using the subscription service?

A: The Livpure Smart app enhances your experience with the subscription service. It allows you to sync your machine, track water usage, and access additional features. While it is not mandatory, it is recommended for a seamless and convenient experience.