FreshBus

Q: What is Fresh Bus?

A: Fresh Bus is a modern age bus service that is custom designed to make your travel as smooth and safe as possible. Our fleet of buses is technology powered and monitored 24/7 on a real-time basis to provide the best service.

Q: What are Fresh Bus Green Coins?

A: Fresh Bus Green Coins are rewards and loyalty points that signify our commitment to sustainability and eco-conscious travel. These coins are earned by participating in various activities within the Fresh Bus community and can be used to avail of discounts and benefits on future bookings.

Q: How can I join the Green Coins community?

A: Joining the Green Coins community is easy! Simply sign up for a Fresh Bus account and start earning Green Coins with every booking and referral.

Q: How can I earn Green Coins by referring a friend?

A: To earn Green Coins by referring a friend, you need to invite your friends, family, and colleagues to join Fresh Bus using your unique referral code. Once they sign up, they will receive 100 Green Coins in their wallet, and when they make their first successful booking, you'll instantly receive 150 Green Coins.

Q: What is the Fresh Bus Refer & Earn program?

A: Fresh Bus offers a Refer & Earn program where users can earn rewards, termed as Green Coins, by referring friends who book their first journey with Fresh Bus.

Q: How can I earn rewards through the Fresh Bus Refer & Earn program?

A: You can earn 150 Green Coins for each successful referral who completes their initial trip with Fresh Bus. Additionally, you can accumulate Green Coins by traveling with Fresh Bus or participating in other promotional activities.

Q: How do I participate in the Fresh Bus Refer & Earn program?

A: To participate, you need to share your unique referral code, which you can find in the "Refer & Earn" section of the Fresh Bus app or website, with your friends. Encourage them to use this code while booking their first bus ticket with Fresh Bus.

Q: What is referral code for Fresh Bus?

A: Fresh Bus referral code is BUQ4.

Q: What happens when my friend books a ticket using my Fresh Bus referral code?

A: When your friend uses your Fresh Bus referral code to book their first trip with Fresh Bus, both you and your friend will earn Green Coins as a reward.

Q: When will I receive the Green Coins for successful referrals?

A: The referral is considered successful only after your friend completes their booked journey with Fresh Bus. Once they finish the trip, you'll receive the 150 Green Coin bonus in your account.

Q: How can I utilize the Green Coins earned through the Refer & Earn program?

A: You can use the accumulated Green Coins to partially or fully pay for future bus ticket bookings on Fresh Bus.

Q: Is there an expiry date for the Green Coins earned?

A: Yes, the Green Coins are valid for 180 days from the date they are credited to your account. It's essential to utilize them within this timeframe.

Q: How can I track my referral progress and Green Coin balance?

A: You can conveniently monitor your Green Coin balance and track your referral progress in the "My Account" section of the Fresh Bus app or website.

Q: Are there any additional terms and conditions associated with the Fresh Bus Refer & Earn program?

A: Yes, Fresh Bus might have additional terms and conditions for their Refer & Earn program. It's advisable to refer to their official website or app for the latest information and any potential updates.

Q: Can I earn Green Coins by other means apart from referrals?

A: Yes, apart from referrals, you can earn Green Coins by traveling with Fresh Bus (20 coins per 100 kilometers) and participating in other promotional activities. This allows for multiple avenues to accumulate rewards within the Fresh Bus ecosystem.

Q: How can I earn Green Coins while traveling with FreshBus?

A: You can earn Green Coins as you travel with FreshBus by participating in our loyalty program, "Earn as You Go." For every 100 kilometers you travel with us, you will be rewarded with 20 Green Coins.

Q: What can I do with my Green Coins?

A: You can use your Green Coins to avail of discounts and benefits on future bookings with FreshBus. These can include reduced fares, priority boarding, access to exclusive amenities, and more.

Q: Can I earn Green Coins on canceled bookings?

A: Unfortunately, Green Coins are not earned on canceled bookings. However, FreshBus offers an innovative cancellation rewards program that provides additional benefits and incentives for canceled bookings, called Green Coins Cancellation Rewards.

Q: How do the Green Coins Cancellation Rewards work?

A: FreshBus's Green Coins Cancellation Rewards program goes beyond cash incentives to elevate your satisfaction as a customer. With Green Coins Cancellation Rewards, you can earn bonus Green Coins on canceled bookings, which can be used to avail of discounts and benefits on future bookings.

Q: Do Green Coins have an expiration date?

A: Yes, Green Coins do have an expiration date. The validity of Green Coins is mentioned in the terms and conditions of the Green Coins program. It is advised to check the expiration date and utilize the Green Coins before they expire.

Q: Can I transfer my Green Coins to another person?

A: No, Green Coins are non-transferable and can only be used by the account holder who earned them. They cannot be transferred or exchanged for cash.

Q: How can I track my Green Coins balance?

A: You can easily track your Green Coins balance by logging into your FreshBus account and accessing the Green Coins section. Here, you will find details about your earned Green Coins, their expiry date, and how you can redeem them.

Q: Are there any restrictions on using Green Coins?

A: There may be some restrictions on using Green Coins, such as blackout dates or limited availability on certain routes or services. It is always recommended to check the terms and conditions of the Green Coins program or contact FreshBus customer support for specific details.

Q: Can I combine Green Coins with other offers or promotions?

A: Depending on the terms and conditions of specific offers or promotions, Green Coins can sometimes be combined with other offers for additional benefits or discounts. However, it is recommended to check the terms and conditions of each offer or promotion for eligibility and any restrictions.

Q: Will I lose my Green Coins if I cancel a booking?

A: If you cancel a booking, the Green Coins earned from that booking will be deducted from your account. However, if you have earned Green Coins through other activities or promotions, those will remain in your account and can still be used for future bookings.

Q: How long does it take for Green Coins to be credited to my account?

A: Generally, Green Coins are credited to your account immediately after the completion of the activity that earned them, such as making a successful booking or referring a friend. However, in rare cases, there may be a slight delay in the crediting process. If you notice any discrepancies or delays, please contact FreshBus customer support for assistance.

Q: Can I convert Green Coins into cash?

A: No, Green Coins cannot be converted into cash. They can only be used to avail of discounts and benefits on FreshBus bookings.

Q: Is Fresh Bus environment friendly?

A: Yes, Fresh Bus is committed to being environmentally friendly. We've designed our electric buses to offer a smooth, quiet ride that provides passengers with an unparalleled level of comfort while being environmentally friendly and carbon neutral.

Q: What can I expect with the Premium Travel Experience on Fresh Bus?

A: The Fresh Bus experience offers luxurious and comfortable AC seating, equipped with personal charging docks, hi-speed wifi, ambient lighting, and state-of-the-art air quality monitoring.

Q: How does Fresh Bus prioritize safety?

A: Safety is our top priority at Fresh Bus. We provide real-time assistance to our customers through the Fresh Bus app and customer support center. Our onboard crew of drivers is vetted through a rigorous process, including alcohol level checks and random drug testing. They also undergo regular training to handle all issues while traveling.

Q: How can I book a Fresh Bus ticket?

A: Fresh Bus is available to book across all platforms, including the Fresh Bus App & Website, OTAs and other travel websites, agents, and travel booking shops. Our Fresh Bus app provides real-time updates, including bus tracking, exciting offers, and live customer support.

Q: What contributions has Fresh Bus made to the environment?

A: Fresh Bus has made significant contributions to saving the environment. We have saved 10,000 CO2 emissions, achieved 100% fuel savings, and saved 10,000 trees.

Q: What should I do if the amount is deducted, but the ticket is not booked?

A: If the amount is deducted, but the ticket is not confirmed, the amount will be reverted back to the same account from which the payment was made within 2-7 business working days. If the amount is not credited within the timeline, please reach out to our support team at <care@freshbus.come> along with the bank statement from the date of booking.

Q: Does booking online cost me more?

A: No, the fare remains the same for online bookings. However, you can benefit from discount offers available.

Q: Are there separate seats for ladies passengers on Fresh Bus?

A: Yes, once a single lady seat is booked in seater coaches, the adjacent seat will be allotted to a lady traveler only.

Q: Are there half ticket charges for children?

A: No, half ticket charges are not available. Children above 3 years will be charged the full ticket fare.

Q: Can I transfer my ticket to another passenger?

A: No, the ticket is not transferable as it will be verified with the name of the registered passenger.

Q: What should I do if I have additional questions?

A: Please feel free to contact our customer support team for any additional questions or concerns you may have.

Q: When should I reach the boarding point?

A: Passengers should report to the boarding point 15 minutes prior to the boarding time.

Q: How will I receive a refund if I cancel my ticket?

A: Post-cancellation, the refund amount will be reverted back to the same account from which the payment was made within 2-7 working days. For tickets booked at the counter, the user has to collect the refund amount manually from the agent at the counter.

Q: Will I get a refund if I miss the bus?

A: No, refunds will not be processed if the passenger misses the bus.

Q: Why are different seats priced differently?

A: Seats priced with a higher fare are considered as premium seats, offering additional benefits and amenities.

Q: What should I do if I entered an incorrect mobile number while booking a ticket?

A: If you entered an incorrect mobile number while booking a ticket, the mTicket will still be sent to the entered mobile number. However, we recommend double-checking the contact number while booking. If there is an incorrect phone number, please contact our customer support team for assistance.

Q: What payment options are available on the website to book tickets?

A: You can book tickets on the Fresh Bus website using Debit Card, Credit Card, Internet Banking, and eWallets.

Q: Why is it mandatory to provide a passenger's mobile number while booking a ticket?

A: It is mandatory to provide a mobile number to provide important information such as mTicket, vehicle number, tracking details, and any other updates related to the schedule of the service.

Q: Can I do a partial cancel on my ticket?

A: Yes, you can cancel the specific seat you want to cancel on your ticket.

By having these detailed FAQs on the FreshBus website, we aim to provide valuable information to our users while also improving the website's SEO ranking by incorporating relevant keywords like "Fresh Bus."