FreeUp

Q: What is FreeUp?

FreeUp is India's largest online thrift store and sustainable shopping community. You can sell items you no longer use and discover deals at 80-90% off MRP.

Q: What kind of items can I sell on FreeUp?

You can sell a wide range of items such as fashion, accessories, toys, books, home decor, gadgets, beauty products, and more.

Certainly! Below are 15 FAQs about the "FreeUp Refer and Earn" program, tailored to incorporate the key aspects mentioned:

Q: What is the FreeUp Refer and Earn program?

The FreeUp Refer and Earn program allows you to share your unique referral code with friends. When they sign up using your code, they receive 300 FreeUp Coins, and you can earn additional coins when they make a purchase or sell an item.

Q: How can I find my FreeUp referral code?

Your FreeUp referral code can be found within the app under the "Refer and Earn" section. For example, a referral code might look like "61KK".

Q: What do my friends get when they sign up using my referral code?

When your friends sign up on FreeUp using your referral code, they receive 300 FreeUp Coins as a welcome gift.

Q: How do I earn coins from referring friends?

You earn 100 FreeUp Coins when a referred friend makes their first purchase and 200 FreeUp Coins when they sell their first item.

Q: Is there a limit to how many friends I can refer to FreeUp?

There is no specified limit; you can refer as many friends as you like. The more friends who sign up and transact, the more coins you can earn.

Q: How can referred friends use their 300 FreeUp Coins?

New users can use their 300 FreeUp Coins towards purchases on the app or to claim discounts on various products and services available in the FreeUp marketplace.

Q: What happens when I give an item for coins?

When you sell an item for FreeUp Coins, the coins are credited to your account, allowing you to use them within the FreeUp marketplace or towards various discounts and rewards.

Q: What do I do with the FreeUp shipping label?

When you sell an item, use the FreeUp shipping label to ensure free shipping. It also helps in tracking and safely delivering your item to the buyer.

Q: Can I cancel an order as a seller?

Yes, you can cancel an order as a seller. However, make sure to communicate with the buyer to avoid any inconvenience.

Q: What are the consequences of canceling an order as a seller?

If you cancel an order as a seller, your decision will impact your reputation on the platform but does not incur immediate penalties in terms of coin deductions.

Q: What happens if I ignore an order for over 24 hours?

Ignoring an order for over 24 hours will result in a deduction of 50 FreeUp Coins from your account as a penalty for inactivity.

Q: Are there any rewards for using the FreeUp shipping label?

While there are no direct rewards for using the FreeUp shipping label, it simplifies the shipping process, saving you time and potentially increasing buyer satisfaction.

Q: How many times can I earn coins from the same friend?

You can earn coins from the same friend once for their first purchase and once for their first sale after using your referral code.

Q: What do the "+" and "-" signs mean in the Refer and Earn section?

The "+" sign indicates how you can earn additional FreeUp Coins, such as through referring friends or selling items. The "-" sign displays circumstances leading to potential deductions, such as ignoring an order.

Q: How can I ensure I get the most out of the FreeUp Refer and Earn program?

To maximize benefits, regularly share your referral code, encourage your friends to make their first purchase and sale, and ensure you maintain active and responsive on the platform to avoid coin deductions.

These FAQs should help you navigate the FreeUp Refer and Earn program effectively, maximizing your earnings and enjoyment of the platform.

Q: How do I list an item for sale on FreeUp?

Take a few photos of your item, add a description, list it on the platform, and it will be shown to thousands of buyers across India.

Q: What are FreeUp Coins and how can I earn them?

FreeUp Coins are a form of virtual currency you earn by selling items on the app. They are credited to your account as soon as your item is shipped.

Q: How can I use FreeUp Coins?

You can use FreeUp Coins to shop items offered by the community for free, claim up to 20% off on purchases across 300+ brands, and get discounts on your mobile recharge plans.

Q: How can I become a trusted seller and earn cash?

By clearing out smaller items for Coins, you can quickly accumulate ratings and reviews, making it easier for you to sell good-quality items for cash.

Q: What happens after I sell an item?

Once your item is sold, confirm a home pickup from the app - it's free! A courier partner will be at your door in 24 hours, and deliver your item directly to the buyer.

Q: Is there an option for fast delivery?

Yes, one-hour delivery is available in select cities.

Q: How quickly can I sell items on FreeUp?

Every minute, a member completes a sale in coins or cash, with 85% of items getting sold within 3 days.

Q: How does FreeUp ensure seller protection?

On FreeUp, you can sell without sharing your phone number, and buyers pay before you ship, ensuring a safer transaction.

Q: What kind of items can I buy and at what price range?

There's a wide variety of products available starting from ₹69, including fashion, accessories, toys, books, home deco, gadgets, and beauty products.

Q: Does FreeUp offer buyer protection?

Yes. When you place an order, FreeUp asks the seller to ship within 3-4 business days. If you don't receive your item as described, you get your coins & money back.

Q: Is it necessary to meet up with the buyer or seller offline?

No, you can sell almost anything from the comfort of your home with no offline meetups.

Q: What makes FreeUp different from other buy & sell apps?

FreeUp is not just a buy & sell app. It's a platform where you can find and meet people who share similar styles and interests.

Q: How can I contact FreeUp for support or further queries?

You can send a direct message on Instagram @freeup_app.