CheQ

Q: What is CheQ?

A: CheQ is a comprehensive platform designed to help users manage their credit card bills and loan EMIs in India. It offers a range of features to simplify bill payments, track credit history, and earn rewards. Available as a mobile app and web platform, CheQ aims to provide a seamless experience for users.

Q: What are the key features of CheQ?

A: CheQ boasts several key features, including:

• Consolidated Bill Payments: Users can conveniently pay all their credit card bills and loan EMIs from a single platform.

• Automatic Bill Reminders: CheQ sends timely reminders to users before their bills are due, reducing the risk of late payment fees.

• Credit Score Tracking: Users gain insights into their credit score and the factors influencing it, aiding them in managing and improving their credit health.

• Rewards Program: CheQ offers a rewards program where users earn Cheq Chips for making bill payments, which can be redeemed for discounts and cashback offers.

Q: How does the CheQ Refer and Earn program work?

A: The CheQ Refer and Earn program allows users to earn rewards by inviting friends and family to use the CheQ app. When the referred user makes their first bill payment on a credit card for more than ₹100, both the inviter and invitee receive 100 CheQ Chips each for the first 30 successful referrals, totaling up to 3000 CheQ Chips.

Q: What is the Amazon ₹200 Voucher Offer associated with CheQ referrals?

A: The Amazon ₹200 Voucher Offer is an additional incentive for users participating in the Refer and Earn program. Users who successfully refer 2 friends within the offer period (1st August 12:00 AM to 31st October 11:59 PM) receive a ₹200 Amazon Voucher within 48 hours post the second invitee's first transaction.

Q: Can I refer people who are already CheQ users?

A: No, the Refer and Earn program typically applies to new users who join CheQ for the first time. Existing CheQ users may not be eligible for referral rewards.

Q: What happens if my referred friend doesn't make a bill payment of ₹100 or more?

A: To qualify for referral rewards, the referred friend must make their first bill payment on a credit card for more than ₹100. If the payment amount is below this threshold, neither the inviter nor the invitee will earn CheQ Chips for that referral.

Q: Is there a time limit for my referred friends to make their first bill payment?

A: Yes, to be eligible for referral rewards, your referred friends must make their first bill payment within the 30-day validity period of the referral link.

Q: How are the CheQ Chips useful, and how can I redeem them?

A: CheQ Chips can be earned through the Refer and Earn program and redeemed for discounts and cashback offers within the CheQ app. Users can explore the rewards section to view available redemption options.

Q: Can I track the total number of CheQ Chips I've earned over time?

A: Yes, users can view their total earned CheQ Chips by checking the "Refer and Earn" section in the app. This section provides an overview of all referrals and the associated CheQ Chips earned.

Q: Are there any restrictions on participating in the Refer and Earn program?

A: Users must adhere to the terms and conditions of the Refer and Earn program. This may include restrictions on fraudulent activities, misuse of referral links, or any other actions that violate the program's rules.

Q: Can I share my referral link on social media?

A: In most cases, users can share their unique referral link on social media platforms. However, it's recommended to review the specific terms of the program to ensure compliance with any platform-specific rules.

Q: What happens if I reach the maximum limit of 4000 CheQ Chips in a month?

A: If a user reaches the monthly limit of 4000 CheQ Chips, they will not earn additional CheQ Chips for successful referrals within that month. The limit is in place to ensure fair participation and distribution of rewards.

Q: Is the Amazon ₹200 Voucher Offer applicable to all successful referrals?

A: No, the ₹200 Amazon Voucher Offer is specifically tied to users who successfully refer 2 friends during the offer period. It is an additional incentive provided for achieving this milestone.

Q: How can I contact CheQ support if I encounter issues with the Refer and Earn program?

A: Users can typically reach out to CheQ support through in-app support or other designated channels for assistance with any issues, queries, or feedback related to the Refer and Earn program.

Q: Is there a limit on the number of people I can refer to CheQ?

A: There is no limit on the number of people you can refer to CheQ. However, rewards are applicable for the first 30 successful referrals, earning up to 3000 CheQ Chips.

Q: How long is the CheQ referral link valid for?

A: The referral link is valid for 30 days. During this period, the referred friend must download the CheQ app using the unique referral link and make their first bill payment on a credit card for more than ₹100 for both parties to earn rewards.

Q: How can I check the status of my referred friends in the CheQ app?

A: Users can check the status of their referred friends by tapping their initials on the top-right corner of the Home page and navigating to the "Refer and Earn" section. Here, users can find an overview of all referrals, including information on sign-up status and transaction history.

Q: When will the CheQ Chips earned for referring friends be credited?

A: Users earn 100 CheQ Chips when their referred friend has downloaded the app using the unique referral link and has made their first bill payment on a credit card for more than ₹100 on CheQ.

Q: I've referred 2 friends; when will I receive the ₹200 Amazon Voucher?

A: Inviters receive the ₹200 Amazon Voucher within 48 hours after the successful credit card transaction of their second invitee. It's crucial to ensure that the referred friend has downloaded the app using the unique referral link and has made their first bill payment of more than ₹100 on CheQ.

Q: Is there a maximum limit on the CheQ Chips a user can receive in a month?

A: Yes, there is a maximum limit of 4000 CheQ Chips that a user can receive in a month, provided the invitees join and transact within the offer period.

Q: How does the Consolidated Bill Payments feature work?

A: CheQ allows users to streamline their bill payments by consolidating credit card bills and loan EMIs on a single platform. This feature simplifies the payment process and enhances user convenience.

Q: How does the Automatic Bill Reminders feature benefit users?

A: CheQ sends automated reminders to users before their bills are due, helping them stay organized and avoid late payment fees. This proactive approach promotes financial responsibility.

Q: Can CheQ help me track my credit score?

A: Yes, CheQ provides users with valuable insights into their credit score, helping them understand the factors influencing it. This feature empowers users to make informed financial decisions.

Q: Tell me more about the Rewards Program.

A: CheQ's Rewards Program allows users to earn Cheq Chips by making bill payments. These chips can be redeemed for various rewards, including discounts and cashback offers, providing users with additional financial benefits.

Q: What are the benefits of using CheQ?

A: Using CheQ offers multiple benefits, including:

• Saving Money: Users can avoid late payment fees and take advantage of rewards to save money.

• Improving Credit Score: CheQ facilitates timely bill payments, contributing to the improvement of users' credit scores.

• Gaining Financial Insights: Users can access valuable insights into their spending habits and credit score, enabling better financial decision-making.

Q: Is CheQ safe to use?

A: Yes, CheQ prioritizes user security and employs bank-grade security measures to protect user data. The platform is designed to be secure, ensuring the confidentiality and integrity of users' financial information.

Q: How user-friendly is CheQ?

A: CheQ is known for its user-friendly interface, making it accessible for individuals of all ages and technical expertise. The platform is designed for easy navigation, enhancing the overall user experience.

Q: Is CheQ only available as a mobile app, or can it be accessed through the web?

A: CheQ is available both as a mobile app and a web platform, providing users with flexibility in choosing their preferred mode of access.

Q: How can I get started with CheQ?

A: To get started with CheQ, users can download the mobile app from their respective app stores or access the platform through the web. The registration process is typically straightforward, and users can follow on-screen instructions to set up their accounts and start managing their credit responsibilities efficiently.

Q: Can I use CheQ for bill payments other than credit card bills and loan EMIs?

A: As of my last knowledge update in January 2022, CheQ primarily focuses on credit card bills and loan EMIs. It's recommended to check the app or platform for any updates or changes in the types of bills that can be managed using CheQ.

Q: How does the credit score tracking feature work?

A: CheQ's credit score tracking feature provides users with a snapshot of their credit health. Users can view their credit score and receive insights into the factors influencing it, such as payment history, credit utilization, and more. This information empowers users to make informed decisions to positively impact their credit score.

Q: Are there any fees associated with using CheQ?

A: As of my last knowledge update, the general usage of CheQ is free. However, users should review the terms and conditions within the app or on the website for any potential fees related to specific services or premium features.

Q: How does the redemption process for Cheq Chips work?

A: Users can redeem Cheq Chips for various rewards, including discounts and cashback offers. The app or platform should have a dedicated section for rewards or a similar feature where users can view available options and choose their preferred rewards. The redemption process is typically user-friendly and guided within the app.

Q: Does CheQ support multiple payment methods?

A: CheQ often supports various payment methods, including credit/debit cards, net banking, and UPI. Users can link their preferred payment methods to the platform for seamless bill payments.

Q: How frequently does CheQ update credit scores?

A: Credit score updates depend on the credit reporting agency and their reporting cycles. CheQ typically fetches the latest credit score information available from these agencies, providing users with up-to-date insights into their credit health.

Q: Can I use CheQ if I have multiple credit cards from different banks?

A: Yes, CheQ is designed to accommodate users with multiple credit cards and loans from various banks. The platform aims to offer a centralized solution for managing diverse credit-related responsibilities.

Q: How does CheQ ensure the security of user data?

A: CheQ employs bank-grade security measures, including encryption and secure protocols, to safeguard user data. It's advisable to review the app's privacy and security policies for detailed information on how user data is protected.

Q: Is customer support available in case I have issues or queries?

A: CheQ typically provides customer support through various channels, such as in-app support, email, or a dedicated customer service hotline. Users can reach out for assistance with any issues, queries, or feedback they may have.