CaratLane

Q: What is CaratLane?

A: CaratLane is an online jewellery store founded in 2008 with the mission of making beautiful jewellery accessible to everyone. It's recognized as one of the top 20 e-commerce portals in India and has 165 stores across the country.

Q: Is CaratLane associated with any major jewellery brand?

A: Yes, since July 2016, CaratLane joined forces with India's most desired and largest jewellery brand, Tanishq, through a strategic investment made by Titan Company.

Q: What is the CaratLane Refer and Earn program?

A: The CaratLane Refer and Earn program allows existing users to introduce new customers to CaratLane. In return, the referrer and the referee receive cash incentives.

Q: How much do I earn for referring someone to CaratLane?

A: For every successful referral, you get ₹750 credited to your account.

Q: What does my friend or family member get when I refer them to CaratLane?

A: Your friends and family get ₹500 credited to their account upon using your referral to make a purchase on CaratLane.

Q: How can I share my referral link with my friends and family?

A: You can share your unique referral link through WhatsApp, Facebook, or any other social media platform directly from the CaratLane website.

Q: Where can I find my unique CaratLane referral link?

A: You can find your unique referral link by visiting caratlane.com/ref/rekha/CLE2D1AF17 (replace 'rekha' with your username).

Q: Is there a limit to how many people I can refer to CaratLane?

A: There is no mentioned limit. However, it's best to check the terms and conditions for any updates regarding referral limits.

Q: How soon after a referral will I receive my reward?

A: The terms regarding the timeframe for receiving rewards are not specified. It's advisable to refer to CaratLane's terms of service or customer support for details.

Q: Can the referral rewards be converted into cash?

A: Typically, referral rewards are credited to your account and may only be used for purchases on CaratLane. For conversion policies, please check the latest terms and conditions.

Q: How do I know when I have earned a referral reward?

A: You will likely receive a notification via email or within your CaratLane account dashboard. For exact details, consider contacting CaratLane support.

Q: Is there any minimum purchase requirement for my referred friend to qualify for the ₹500 credit?

A: Details regarding minimum purchase requirements are not provided. It's recommended to consult CaratLane's official referral program terms for specifics.

Q: Can I use my referral reward in combination with other offers or discounts?

A: This would depend on CaratLane's current policies. It's best to review the terms of use for offers or reach out to customer support for confirmation.

Q: Do referral rewards expire?

A: Specific details on the expiration of referral rewards are not mentioned. Check CaratLane's referral terms or contact support for up-to-date information.

Q: How does my friend use the referral link to ensure we both receive our rewards?

A: Your friend will need to click on the referral link provided by you, which should direct them to a registration or purchase process where the referral is automatically recognized.

Q: Can my referral reward be used to purchase any item on CaratLane?

A: Typically, referral rewards can be used site-wide, but exceptions may apply. Refer to the terms for any restrictions.

Q: Where can I find the terms and conditions for the CaratLane Refer and Earn program?

A: For detailed terms and conditions related to the Refer and Earn program, it's best to visit the CaratLane website or contact their customer support for the most accurate and up-to-date information.

Q: Can I book a free home trial for jewellery from CaratLane?

A: Absolutely, CaratLane offers a FREE Home Trial where you can schedule an appointment to try on jewellery designs at your convenience, at home.

Q: What kind of jewellery does

CaratLane offer?

A: CaratLane offers a wide range of jewellery including rings, earrings, pendants, necklaces, chains, bangles, bracelets, mangalsutra, nose pins, and even gold coins in 22k (916) and 24k (995) with BIS Hallmarked certification.

Q: Does CaratLane offer any warranty on its jewellery?

A: Yes, CaratLane offers a one-year warranty on its jewellery. If your jewellery has a defect within a year of purchase, they will fix it.

Q: What is CaratLane's return policy?

A: CaratLane has a 15-day money-back policy, where you get a 100% refund if you don't like your jewellery.

Q: Can I exchange old jewellery at CaratLane?

A: Yes, CaratLane offers a lifetime exchange policy where you can exchange your old designs anytime for an upgrade. They also offer a stylish upgrade with 0% deduction on the gold exchange value, and the old gold doesn’t need to be from CaratLane.

Q: Does CaratLane provide certificates for their jewellery?

A: Yes, all jewellery from CaratLane comes with a certificate of authentication, ensuring the quality and authenticity of the jewellery.

Q: Does CaratLane offer free shipping?

A: Yes, CaratLane offers 100% certified jewellery with free shipping.

Q: How can I locate a CaratLane store?

A: CaratLane has a store locator feature on their website where you can find the nearest store by allowing it to "Locate Me."

Q: What is CaratLane's vision?

A: CaratLane aims to offer tastefully designed jewellery at revolutionary prices by eliminating inefficiencies, saving customers up to 30% compared to market prices.

Q: How does CaratLane ensure the security of online transactions?

A: CaratLane places a high priority on security, ensuring every transaction is safe and smooth. They follow strict policies of transparency throughout the customer's buying journey.

Q: Can I try on CaratLane jewellery virtually?

A: Yes, CaratLane's app features a Virtual Try-on allowing users to virtually wear thousands of earrings to see how they look.

Q: How popular is CaratLane's app?

A: CaratLane's app is well-regarded, with over 100 thousand downloads, making it one of the most liked applications in the jewellery circuit.

Q: Does CaratLane allow planning my purchase?

A: Yes, CaratLane introduces the CaratLane PoP (Plan of Purchase) to help you plan your purchase better.