AJIO

Q: What is AJIO, and what does it offer?

A: AJIO is a one-stop online fashion and lifestyle destination that caters to all your style needs. It offers:

• On-trend clothing, footwear, and accessories for men, women, and kids.

• Beauty and personal care products.

• Tech gadgets and accessories.

• Contemporary home furnishings and décor.

• Exclusive collections from international and high-quality brands.

Q: What is the AJIO Invite Friends Program?

A: The AJIO Invite Friends Program allows you to share your love for shopping with family and friends while earning rewards. When your friend registers on AJIO using your AJIO referral code (HIMBHU1SS), they get ₹100 AJIO Points. Once they place an order and the return period ends, you also earn ₹100 AJIO Points.

Q: How can I refer a friend on AJIO?

A: Referring a friend is simple:

• Go to the ‘Invite Friends’ section on the AJIO app or website.

• Share your unique AJIO referral code (HIMBHU1SS) or link via WhatsApp, Facebook, SMS, or any other platform.

• Your friend can register and start shopping using your referral code.

Q: What is referral code for AJIO?

A: AJIO referral code is HIMBHU1SS. (Also known as AJIO Invitation Code)

Q: What rewards do I and my friend get in the AJIO referral program?

• For your friend: ₹100 AJIO Points upon registering using your AJIO referral code.

• For you: ₹100 AJIO Points once your friend places an order and the return period for their order ends.

Q: Is there a limit to how much I can earn through the AJIO referral program?

A: Yes, you can earn a maximum of ₹1500 AJIO Points in a 30-day period. However, this limit may change based on AJIO’s discretion.

Q: How do I share my AJIO referral code?

• Access the ‘Invite Friends’ section on AJIO.

• Find your AJIO referral code (HIMBHU1SS) and link.

• Share it through platforms like WhatsApp, Facebook, or SMS for easy referral.

Q: What happens if my friend cancels or returns their order?

A: If your friend cancels or returns their entire order, you won’t receive the referral benefit. However, you can continue inviting more friends to earn rewards.

Q: Is there any expiry date for AJIO Points?

• For your friend’s reward: Expires 7 days after their registration.

• For your reward: Expires 30 days from the day it is credited to your account.

Q: Can I transfer AJIO Points to my bank account?

A: No, AJIO Points earned through the referral program cannot be transferred to your bank account. They can only be used for purchases on the AJIO platform.

Q: How do I use AJIO Points for shopping?

A: AJIO Points are automatically applied at checkout as a payment mode. If you prefer not to use them for a specific order, you can deselect the option during the checkout process.

Q: Is there a limit on the usage of AJIO Points for purchases?

A: No, there is no limit on how many AJIO Points you can redeem at once. You can use your entire balance for your orders.

Q: What should I do if my referral points are not credited?

A: If your referral points are not credited:

• Ensure your friend registered using your referral code.

• Check if your friend placed an order and if the return period has passed.

• Contact AJIO customer support for assistance if the issue persists.

Q: Can my friend register without using the referral code?

A: Yes, your friend can register without a referral code, but they won’t receive the ₹100 AJIO Points reward.

Q: Are there any restrictions on who I can refer?

A: You can refer anyone who is new to AJIO. However, existing AJIO users cannot register using your referral code to avail of the benefits.

Q: How can I track my referral progress?

A: You can track the status of your referrals in the ‘Invite Friends’ section. It shows:

• The number of successful referrals.

• Pending rewards based on your friend’s activity.

• Total AJIO Points earned.

Q: Why should I participate in the AJIO referral program?

A: The AJIO referral program offers multiple benefits:

• Earn ₹100 AJIO Points for every successful referral.

• Help friends enjoy ₹100 AJIO Points on their first registration.

• No limit on how many people you can refer (subject to the ₹1500 monthly cap).

• Easy sharing via multiple platforms.

Q: What makes AJIO unique compared to other shopping platforms?

A: AJIO stands out for its curated fashion experience, offering:

• Exclusive collections from world-class brands like ASOS, H&M, Superdry, and Nike.

• An Indie collection featuring authentic ethnic products crafted by artisans.

• Capsule collections tailored for every occasion.

• High-quality products at the lowest prices every day, with no need to wait for sales.

Q: What is the Indie Collection on AJIO?

A: AJIO’s Indie Collection is a tribute to craftsmanship and tradition, offering:

• Authentic ethnic wear and accessories.

• Products crafted by artisans from around the globe.

• A blend of traditional artistry with contemporary designs, perfect for adding a unique touch to your wardrobe.

Q: What benefits do I get as a first-time AJIO shopper?

A: As a first-time shopper, you enjoy:

• Free delivery on your first purchase (terms apply).

• A 15-day hassle-free return policy to ensure a smooth shopping experience.

• Access to curated collections and exclusive discounts on trending products.

Q: Does AJIO offer products beyond fashion?

A: Yes, AJIO goes beyond fashion with a wide range of offerings, including:

• Tech gadgets and accessories designed to complement your style.

• Beauty and personal care essentials, featuring international brands for skincare, makeup, and grooming.

• Home furnishings and décor to elevate your living spaces.

Q: How can I place an order on AJIO?

A: Placing an order on AJIO is a straightforward process. You can browse through the product categories, select the items you want to purchase, add them to your cart, and proceed to checkout. AJIO accepts various payment methods, including credit/debit cards, net banking, and popular digital wallets.

Q: What are the delivery options available on AJIO?

A: AJIO offers multiple delivery options, including Standard Delivery, Express Delivery, and Pick Up from Store. The delivery time and charges vary based on the option chosen and the location of the delivery address.

Q: Does AJIO offer cash on delivery (COD) as a payment option?

A: Yes, AJIO does offer cash on delivery (COD) as a payment option for customers who prefer to pay for their orders at the time of delivery. However, this option may not be available in certain locations or for certain products.

Q: What is the return and exchange policy of AJIO?

A: AJIO has a convenient return and exchange policy. Customers can return or exchange products within 30 days of delivery if they are not satisfied with the purchase. The process is straightforward and can be initiated through the AJIO website or mobile app.

Q: Does AJIO offer any discounts or promotional offers?

A: AJIO frequently runs promotional campaigns and offers discounts on various products and categories. These offers can include flat discounts, buy-one-get-one (BOGO) deals, and special sales during festive seasons or specific occasions.

Q: How can I track my AJIO order?

A: AJIO provides a convenient order tracking system that allows customers to track the status of their orders from the time of placement until delivery. This information can be accessed through the AJIO website or mobile app using the order tracking number.

Q: Does AJIO have a mobile app?

A: Yes, AJIO has a dedicated mobile app available for both Android and iOS devices. The app offers a seamless shopping experience, allowing customers to browse, shop, and track their orders conveniently from their mobile devices.

Q: What are the benefits of joining the AJIO Green Club loyalty program?

A: The AJIO Green Club loyalty program offers various benefits to its members, including early access to sales, exclusive discounts, free shipping, and personalized recommendations based on their shopping preferences and behavior.

Q: How can I contact AJIO customer support?

A: AJIO provides multiple channels for customers to contact their customer support team. These include a dedicated helpline number, email support, and a live chat option available on the website and mobile app.

Q: Does AJIO offer gift cards or e-gift vouchers?

A: Yes, AJIO offers gift cards and e-gift vouchers that can be purchased and gifted to friends and family members. These gift cards can be used to make purchases on the AJIO platform.

Q: What are the payment methods accepted by AJIO?

A: AJIO accepts various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Diners Club), net banking, digital wallets (Paytm, PhonePe, Amazon Pay, and more), UPI, and cash on delivery (COD) in eligible areas.

Q: How secure is shopping on AJIO?

A: AJIO takes customer data security and privacy very seriously. It uses industry-standard encryption and secure payment gateways to ensure the safety of customer information and transactions. Additionally, AJIO has a stringent privacy policy in place to protect customer data.

Q: Does AJIO offer international shipping?

A: Currently, AJIO does not offer international shipping. Its delivery services are limited to locations within India. However, the company may consider expanding its shipping services to international destinations in the future.

Q: What is the AJIO Try & Buy service?

A: AJIO's Try & Buy service allows customers to try on select fashion items before making a purchase. Customers can order multiple sizes or styles, try them on at home, and pay only for the items they wish to keep, returning the rest without any additional charges.

Q: Does AJIO have physical stores?

A: While AJIO is primarily an online shopping platform, it does have a limited number of physical stores called "AJIO Luxe" that offer a curated selection of premium and luxury fashion products.

Q: How can I stay updated about AJIO's latest offers and promotions?

A: To stay updated about AJIO's latest offers, promotions, and new arrivals, customers can subscribe to the AJIO newsletter, follow the brand's social media channels (Facebook, Instagram, Twitter), or download the AJIO mobile app and enable push notifications.